Sina Bernini Bristol

After 2 long years of waiting and postponing dates, we had a fantastic conference at the Sina Bernini Bristol last month with Emanuela helping and supporting our group before arrival and during our stay, thank you for your efforts and your professionalism, much appreciated! The bright meetings rooms with natural light overlooking Piazza Barberini were beautiful and make a huge difference when you have seminars and meetings throughout the weekend. All staff members looking after us were flexible and helpful, thank you! Another special thank you goes to Daniele chef, Simone, Pamela and Fabricio who work in the roof top restaurant (delicious food and brilliant views!) and went out of their way to look after us ??? what an amazing team!

Lots of things to like about this hotel - great location, lovely roof terrace, breakfast service is good and much of it has been refurbished to a high standard during lockdown. However... It took me the best part of an hour to check in because the reception staff inexplicably could find no trace of our reservations. This happens but in a so-called five staff hotel, I would expect receptionists to be proactive and helpful. Instead they effectively just shrugged while our booking agent sorted out the problem and I have yet to have an explanation as to where our reservation got lost, despite assurances from a duty manager to follow up. I was eventually shown to a room in what appeared to be more of a service area rather than the beautiful decorated main corridors. Spartanly furnished and clearly set up for disabled guests, it had handrails in the bathroom and had evidently been serviced in a hurry (very dusty under bed rug) - perhaps a result of the overlooked booking meant we were in 'overflow' rooms. Most important comment I have here is that the lack of an enclosure for the shower in the bathroom made for an exceptionally slippery floor - very dangerous for able guests, let alone disabled. Bathroom water was cold in this room too, even after an engineer had been called and promised to remedy. Lots of unnecessary noise throughout the hotel too, from staff clanging and clattering around the bars and in corridors overnight. We were moved to two better rooms on the sixth floor the following day and things improved though the room was never thoroughly cleaned (thick floor dust and glasses etc not replaced). Small things, like two wardrobe door knobs which came off as soon as you touched them, weren't resolved until brought to the attention of staff at least twice. None of this is a big deal but it felt like we, as guests, were having to do all the work here and in a hotel of this calibre, it shouldn't happen. I'm completely sympathetic to the challenges of recruiting staff in the hospitality industry post-covid but once you have them onboard, train them properly. I wouldn't normally take to Tripadvisor to rant but despite an emailed survey from the hotel seeking feedback in the first 24 hours of our stay, it felt like the Bernini staff were deaf to any criticism. Note to manager - when a guest has a less than satisfactory experience checking in, follow up and make sure everything else goes especially smoothly - it'll do wonders for your guest reviews.

Awesome location in Rome. We had two rooms. First was equipped with essentials etc but second had not been dusted in quite a while. Glasses , cups missing and opened Nescaf?? packets not discarded. The second day the dirty towels were removed but not replaced. Do not disturb tag missing. But the rooftop terrace was beautiful and we had breakfast there one morning. Plenty of breakfast options to choose from. Close to metro, Pam market and hop on/off buses. Farmacia on corner.