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Contact us

We are here to help


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Phone us

01293 765055*

Lines open Monday to Saturday: 09:00 to 17:30

For post-holiday queries or complaints, call us on our dedicated line: 0330 332 2161

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Contact us by post

Origin One
108 High Street
West Sussex
RH10 1BD


Ask for a quote

Fill out our quote form, and a Citalia Italy Expert will build you a custom holiday experience.


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Latest news

Keep up to date with latest travel news from Citalia. 

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Refund Guarantee - Our promise

You can book your next holiday with confidence knowing we offer a guaranteed refund in the event that we have to cancel your trip due to COVID-19.


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Covid Testing Guidance - all you need to know

With COVID testing becoming the norm in the world of travel, we’ve put together guidance on what tests you may require when travelling to your resort and returning home.


Frequently asked questions

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We also showcase the beautiful luxury destinations available to book for next year.

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Press & Media Contacts

Journalists wishing to discuss a feature idea, travel trends, a press trip, or are looking for fact box information, last minute deals or would like to receive our press releases, please contact our PR Agency:

Contact names: Jules Ugo / Minty Woolgar / Katie Cosstick;
Email: [email protected]
Call: 020 7953 7470
Twitter: @TravelopiaPR

The LOTUS press office does not deal with marketing or advertising enquiries and only media and journalist requests to this email will be answered.

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What our customers think

We have been helping our customers discover the real Italy for 90 years now. Our experience and expertise, together with our attention to detail and personal touch, really does make us the leading Italian holiday specialist