COVID-19: Refund Guarantee

By clicking any link on this page you are giving your consent for us to set cookies. For more information please see our Cookie Policy.

Contact Us

Want to talk to us?

New and existing bookings

Call us on 01293 765055*

Opening hours
Monday to Saturday: 09:00 to 17:30
Sunday: Closed

Or contact us by post
Origin One
108 High Street
West Sussex
RH10 1BD
United Kingdom

Frequently asked questions

After your holiday

Call us on 0330 332 2161*

Opening hours
Monday to Saturday: 09:00 to 17:30
Sunday: CLOSED

Contact us directly at [email protected]

Contact us by post
The Atrium
London Road
West Sussex
RH10 9SR
United Kingdom

If you've had an issue on holiday
Please read our guide to common complaints and issues here

If you have already made a complaint
If you have already made a complaint and remain unhappy with our offer the following options are available to you. ABTA’s scheme for the resolution of disputes can be found by visiting or you are able to register your complaint with the European Commission Online Dispute (ODR).

A view of the coast of Sorrento, with a classic building on the right, and mountains in the background
Contact our PR team

If you are a journalist wishing to discuss a feature idea, travel trends, a press trip or are looking for fact box information, last minute deals or would like to receive our press releases, please contact:

Contact names: Jules Ugo / Minty Woolgar / Katie Cosstick;
Email: [email protected]
Call: 020 7953 7470
Twitter: @TravelopiaPR

 The LOTUS press office does not deal with marketing or advertising enquiries and only media and journalist requests to this email will be answered.

Feefo review image

What our customers think

We have been helping our customers discover the real Italy for 90 years now. Our experience and expertise, together with our attention to detail and personal touch, really does make us the leading Italian holiday specialist

Ask for Quote
Request a Brochure