01293 765055
Lines open:
Monday - Saturday 09:00 to 17:30
Sunday 10:00 to 16:00
Once you have confirmed your booking either on-line or with your Personal Travel Planner, you will receive your Booking Confirmation & Invoice from us within 24-hours.
Your itinerary and final travel documentation will be sent via email a minimum of 10 days prior to your departure.*
Please note that all flights now operate an e-ticket system, and most accommodations and transfers no longer require vouchers.
We do recommend that you keep a copy of your document handy when you travel in case you need it at the airport or on arrival at your hotel.
*As we step up our efforts to minimise our paper usage and carbon footprint, we are no longer sending correspondence by post.
As many airlines operate different policies regarding hold baggage, we have provided the information below as a guide (updated May 2022). Should you wish to enquire about opportunities to upgrade your flight in any way, please do not hesitate contact our Customer Service department on the number stated on your itinerary.
British Airways (pre fix BA) Baggage Information
Checked luggage allowance is 1 piece at 23KG per person.
Additional luggage and sports equipment will incur charges. Please contact the call centre if you require this.
Seats will be automatically allocated by the airline. Should you wish to pre-book seats, this facility will be available shortly after paying for the balance of your holiday. Please contact the call centre to arrange this.
On short-haul flights, the ‘Speedbird Café’ is available for pre-purchase online. A limited range is available for purchase onboard in addition to a complimentary bottle of water and snack.
British Airways Club Europe (pre fix BA) Baggage Information
Your luggage allowance is 2 bags weighing 32KG each, per person.
Additional luggage and sports equipment will incur charges. Please contact the call centre if you require this.
Seats will be automatically allocated by the airline. Should you wish to pre-book seats, this facility will be available shortly after paying for the balance of your holiday. Please contact the call centre to arrange this.
Checked luggage allowance is 1 piece at 23KG per person.
Additional luggage and sports equipment will incur charges. Please contact the call centre if you require this.
If you have no seat selection or standard seats booked, you will each receive one small cabin bag which must fit under the seat in front of you.
If you have booked extra leg room or up-front seating, you will each receive one small cabin bag and one additional large cabin bag that can fit in the over-head locker.
If you would like to arrange seat selection, please contact the call centre to arrange this.
Seats will be automatically allocated by the airline. Should you wish to pre-book seats, please contact the call centre to arrange this.
Checked luggage allowance is 1 piece at 20KG per person.
Please contact the call centre to purchase additional luggage and sports equipment. Seats will be automatically allocated by the airline, to pre-book seats please contact the call centre to arrange this.
Airport Check In is already included with Jet2, all you need to do is arrive at the airport with your PNR Reference number and they will check you and your baggage in.
Checked luggage allowance is 1 piece at 20KG per person.
Additional luggage and sports equipment will incur charges. Please contact the call centre if you require this.
Seats will be automatically allocated by the airline. Should you wish to pre-book seats, please contact the call centre to arrange this. If you buy any seat upgrade, including ‘Select Your Seat’, seat numbers can be selected as soon as your booking is confirmed.
British Airways (pre fix BA)
On-line check-in is available 24hours prior to departure on British Airways website. To access your booking, you will need your airline reference, surname and date of departure.
Airport Check In is already included with Jet2, all you need to do is arrive at the airport with your PNR Reference number and they will check you and your baggage in.
Alternatively, you can check in on-line on Jet2 website anytime from 28 days up to five hours before your departure.
Please remember to print off your boarding passes or download them to your device.
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Contact names: Jules Ugo / Minty Woolgar / Katie Cosstick;
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Call: 020 7953 7470
Twitter: @TravelopiaPR
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