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To make a payment you will require:

• Booking reference
• Lead passenger surname
• Departure date

Your balance can be paid in full or in instalments by clicking Pay your balance online 

The full balance of your holiday must be paid no later than 14 weeks before departure, or your holiday may be cancelled and charges made accordingly. Where travel is within 14 weeks of the booking date you must pay the full amount at the time of booking.

Other ways to pay

With COVID-19 travel restrictions gradually lifting around the globe, many of us share a mixture of feelings surrounding the realities of going on holiday once again. At Citalia, we are committed to working with trusted partners and making sure that their hotels meet our standards, giving you the peace of mind to holiday safely. 

We highly recommend that you familiarise yourself with the travel advice provided by government bodies and sign up to the latest travel alerts relevant to the destination you are travelling to on your holiday.

For more information on making bookings post-lockdown, safe and private accommodation recommendations, and links to government advice, please visit our Travel with Confidence page.

Please advise of any special request at the time of booking or as soon after as possible. These include:

• Vegetarian meals 
• Airline seating
• Specific floors in a hotel

We will always do our very best to fulfil any special requests, however they cannot be guaranteed unless confirmed in writing. We regret we cannot accept any booking which is conditional upon the fulfilment of a particular request.

Once you have booked please call us to request special requirements, quoting your booking reference number. 

Wheelchair and special assistance for passengers with reduced mobility and/or sensory impairments can be provided at most airports. It is essential that you arrange this with us at the time of booking to avoid disappointment. If you do not make this request in advance, we cannot guarantee that the service will be available. 

How can I arrange assistance at the airports?
Airport wheelchair assistance can be arranged at all airports for your holiday. Simply contact us on 01293 762410* and tell us the type of assistance required.

General assistance through the airport to help you with the distance (WCHR)
Assistance through the airport including any stairs that you will struggle with (WCHS)
Complete assistance to your aircraft seat if you are wheelchair bound (WCHC)
I am taking my own wheelchair on holiday with me; can I use this to assist me through the airport?

We will need to notify the airline of your wheelchair and its dimensions and weight and request for you to use it through the airport; however the final decision lies with the airport staff upon check-in. We would recommend that you also request for airport assistance at the time of booking in case the airport staff does advise you to check-in your own wheelchair, you will get an airport wheelchair to use.

I will be carrying medical equipment onboard as part of my hand luggage, do I need to inform you? 

 Yes, please inform us of any medical equipment you will be taking on holiday with you and if you will need to use this onboard your flight as it may need to be cleared with the airline. 

I am taking medication on holiday; will I need to inform you?

It is recommended that you carry a repeat prescription with the medication in its original pharmacy packaging or a doctor's letter confirming any liquid medication that exceeds the 100ml per bottle limit.

Can I hire a wheelchair or mobility scooter in resort?

You can hire a wheelchair or mobility scooter in majority of our resorts. We would need to contact our Ground Handlers to check arrangements and costs. On some occasions we may not be able to assist with the arrangements due to insurance purposes and you would therefore need to contact the recommended company directly.

I require a specially adapted vehicle to pick me up from the airport and take me to the hotel and return, can this be arranged?

Yes, majority of our suppliers will have these and we would need to contact them for availability and costs for your dates. Please contact us on 01293 762410* to make arrangements. 

Will a private transfer accommodate us, our suitcases and a collapsible wheelchair?

This will depend on your party size and the size of vehicle used by our suppliers in resort. We would need to contact them to advise of any mobility aids to check and/or arrange vehicle size if needed. If a larger vehicle is required, there may be additional charges incurred.