Travel with Confidence

Useful Information

We highly recommend that you familiarise yourself with the travel advice provided by government bodies and sign up to the latest travel alerts relevant to the destination you are travelling to on your holiday. Here you will be able to gather specific information and requirements you may need to follow around local COVID-19 legislation. 

Here are some helpful links:

• UK government websites head over to www.gov.uk/travelaware and www.gov.uk/foreign-travel-advice 
• More information on safe travel in Italy please visit our Travel Aware page
• The Italian Tourist Board (www.italia.it) have communicated that their website will be updated with any changes announced by the Government, which is usually every two/ three weeks.
• Our How To Travel To Italy Now page details all the current entry requirements. 

† What you need to know:

• In accordance with your statutory rights, you will receive a guaranteed refund if we have to cancel your trip where travel to the destination would contravene the travel advice issued by the Foreign, Commonwealth and Development Office (FCDO)
• You will receive a refund if you can’t join your trip because you or a member of your party is diagnosed with COVID-19 or has received a request from the NHS Test & Trace team to self-isolate. (View full terms below under heading: Free cancellation - COVID-19 refunds).
• Up to 21 days before departure you can change your holiday up to three times with no amendment fees (excluding international flights, and any non-refundable in-destination costs).
• Up to 21 days before departure you can cancel free-of-charge and we’ll refund you less any non-refundable costs. Although every effort is made to ensure any non-refundable fees are minimised, there are occasions where we must commit to international and domestic flights, accommodation, and other services to support the running of our holidays. The value of non-refundable costs can be requested from your sales agent at the time of booking.
• Your payments are financially protected through either our ATOL bonding or ABTA membership.
• Valid for new bookings made on or after 4th January 2021 and up to and including 31st May 2022.

Free cancellation - COVID-19 refunds

• Where you cancel in accordance with these terms, we agree to waive our usual cancellation charges and provide a cash refund if you cancel between 1 and 21 days prior to departure for a COVID-19 reason.
• You must contact your travel insurance provider in the first instance to ascertain if they offer cover for COVID-19 related reasons, and if your circumstances qualify for a claim to be made with them.
• You must notify us of your need to cancel for a COVID-19 reason as early as possible (and at the latest 24 hours before your scheduled departure), and must provide us with appropriate written official evidence of the COVID-19 reason. Please note that evidence must be provided so if you have what you believe to be COVID-19 symptoms, you must arrange and take a test as soon as possible. In the event that there is insufficient time to take a test before your departure on holiday, please call us by telephone or contact us by e-mail as soon as you can so that we can discuss your options with you.
• We have the right to refuse to allow you to cancel and receive a cash refund where we are not reasonably satisfied that you are cancelling for a COVID-19 reason. In such circumstances normal cancellation terms will apply.
• Your COVID-19 reason must prevent you safely joining your scheduled departure and we will take into account current applicable UK Government and/or destination government coronavirus guidance.
• For the purposes of these terms a “COVID-19 reason” is either a confirmed diagnosis of COVID-19 within 21 days prior to departure or an order, via the NHS’s track & trace team, to self-isolate due to contact with a person who has, or may have, COVID-19.

Full terms and conditions apply and can be found on our booking terms page.