Starhotels Michelangelo

We had 7 rooms at the Starhotels Michelangelo. From the start, check in was easy, rooms were clean, Breakfast was decent, bar was small, but easy for us to take over, This hotel is centrally located which made it easy to go everywhere we wanted. I would highly recommend this hotel for anyone looking for a place in Rome,

The hotel is very clean, had decent food nothing real special, it’s very neat, it’s in a great location for visiting the Vatican and for staging other Roman tours. The staff was overall friendly and polite. We stayed for a few days as part of our Perrillo 10 day tour of Italy- see my review on that later. We also booked a separate night at the hotel to finish our trip and that’s where the problem started. Before leaving on our final day in Rome, I checked with the front desk to verify and confirm my reservation for the weekend and was told I was all set. Upon returning to the hotel on Saturday we were told our room was canceled. They claimed since we did not pay for it in September when they sent me a “confirmation” email which i never even opened since it was titled “room confirmation”, they had the right to cancel our room. No mention of payment was made at the time they personally confirmed our reservation at the front desk. At first the staff did not seem too concerned with our situation, being stuck in Rome with no hotel. Luckily there was a representative from Perrilo in the hotel, she was with another group and she was very helpful in talking with the hotel (in Italian) and looking for another room. After a short wait that felt like a week they told us they had a room for us at their other location near the Spanish steps in Rome and it was a huge “upgrade”. They ordered us a taxi to take us- which we paid for- and finally at like 6 pm we had a room. What really bothers me is the next day they ordered us a cab for the airport, in my original reservation I paid an extra $75 for the airport transfer, yet again I had to pay for the cab. So I was out over € 100 for cab rides the hotel should’ve paid for to begin with. Other than all the hassles, the hotels were top notch, and the staff with few exceptions were polite and helpful. The fact they gave our room away and cost me over $120 extra is what will always leave that bad taste in my mouth