Baglioni Hotel Regina

Good location and clean hotel , staff very friendly , bathroom very clean , Room service very prompt , arrival and departure smooth and easy , will definitely visit next time Quite and relax neighbour hood

My waiter’s name was Mizanur. He was the best waiter. Very professional and very attentive to all our needs. We were visiting for a week and we had dinner here on our first night. He was very welcoming and gave us a lot of extra attention. His food and wine recommendations were spot on.

I recently returned from a 6 day stay at Baglioni Hotel Regina. All in all this was a very mixed experience for me. The hotel bills itself as a 5 start hotel with all available amenities and a luxury feel but I felt it fell short of that mark. To start off with the hotel is a great location, very central but not so close to many attractions to feel too busy or touristy. Its located about a 10-30 minute walk from most of the major attractions in central Rome - for example Trevi Fountain and the Spanish Steps are both about 10-15 minute walks. The Colossem/forum/Palatine hill are a bit longer, around 25 minutes and the Vatican around 30 minutes. The hotel itself is a nicely sized but not overly large building that has been nicely update over the years but maintains an older classical feel. The help I received from the front desk and other staff was all very professional (I did not use the concierge). My room (Grand deluxe) was nicely furnished but definitely was showing its age (or lack of maintenance - hard to tell), with scuffed furniture, stains in the carpet and a little bit of mold in the corners of the bathroom/shower. Other ways it was showing its age - next to the desk was an old style data jack and no USB plugs (A or C) for any of the receptacles. One small but for me annoying pet peeve - the hotel locks the room temperature based on the season in a central computer and does not let you manually change it (even though there are "individual" control panels in the rooms). Initially I complained that the room was too warm and they told me they could bring up some fans. After complaining a second time they finally adjusted the allowable room temp down to 21 (Celsius) from 23 (Celsius) - I get that as an American I am overly reliant on air-conditioning and this can be seen as really whiny - but if I'm spending 500+ euro for a room I'd like to be able to control my own room temp. Breakfast which I had for most days of my stay was nice but underwhelming (although the cappuccino's were quite good). I ate at the hotel restaurant one day and while it was good it was extremely pricey especially compared to other very good restaurants in Rome which are much more modestly priced for the same or better experience.