Palazzo Navona

We are a family of 4 (2 adults and 2 teenagers). The location is excellent. Breakfast was included in our rate and it was good. The room was quiet. We got the 35 sq. meter room, which had a double bed and a single bed and another single pull out bed. This room was expensive. The room was partially partitioned in the middle by a large armoire and didn't feel as big as I expected. The bathroom was in 3 sections: toilet, sink and shower/tub. The sink area was open to the whole room. The toilet area could be isolated from sink area only by a sliding frosted glass door. The shower area was open to the sink area - no way to isolate it!!!! This arrangement is apparently not a problem for just our family, because when we asked the bellhop about it, he went off and produced a folding floor screen, which we placed across the opening from the sink area to the room. Not ideal but workable. He made a comment that they are modifying the rooms (slowly?) to address this egregious design error.

We were so looking forward to staying here after reading the great views. Yes, the location is brilliant but apart from that, this Hotel has nothing special about it at all. From the moment we checked in, we could sense that most of the staff were miserable, particularly the reception staff and in particular someone called Andrea (or something similar). She was just rude from the outset and continued to be during our stay there. We had an issue where we needed to fly home early to sort out a family emergency and whilst I appreciate that we had pre-booked for 3 nights and were not entitled to a refund or late cancellation, but there was no empathy shown by the staff at all. Even if we hadn't have had to fly home, then we would have probably checked out as everything about the running of the Hotel was wrong. There was no energy about the place. Flies landing on the breakfast buffet and two members of staff just standing there doing nothing. At least invest in a fly net/basket. My wife, who owns restaurants, mentioned this and she was told that they would tell the Manger. Why tell the Manager when a chef in whites was slouched against a wall looking at them!. The room was pleasant enough but you could hear slamming of doors from other rooms and people walking up the stairs. Air conditioning was not working properly as well but it was just wasn't worth the hassle of having to mention it. Roof top bar was very nice indeed but very expensive drinks bearing in mind this is a 4 star hotel. For the extortionate price we paid to stay, I do feel somewhat cheated. We have stayed in far better 4 star hotels in Rome for less money.

Our group of 4 adults all enjoyed this hotel. The location was great, within walking distance to the Pantheon and Piazza Novona. There were many good restaurants nearby. The breakfast selections were plentiful. We had lunch in the restaurant one day and it was good - try the antipasto or the pinsa. The roof top views are amazing and there is a bar up there. The bed was comfortable and there were blankets available in addition to the standard duvet, which I appreciate. The HVAC was quiet and the water pressure was good. The staff were all very helpful and the whole building was very clean. Highly recommend!