Hotel Savoy

Room (401) was perfect, had booked this as it was my Husband’s 70th birthday and our 50th wedding anniversary which Citalia had noted on the Hotel reservation but nothing was done/said about those. We did receive a bottle of bubbly which came as a gift with the room plus there was a free mini bar. Room was nice, spacious and spotless as were all areas of the Hotel. Food in the restaurant at night was delicious and the Staff were very friendly, helpful and welcoming. Breakfast Staff once again could not be faulted and the room itself was perfect, the food was adequate but not as shown on the information on the tv in the rooms, was fine if you wanted continental breakfast but not much choice of hot food, what was there was tasty The terraces above the restaurant gave great views and was a nice place to have a drink and relax. The small lounge downstairs (we used it once to read while it was raining) wasn’t very relaxing as it appeared to be used as a meeting point for business people but was fine when they left. Concierge/ Reception were helpful until we came to check out, we paid the tourist tax then were given a bill for the mini bar which was free in our room, luckily I had screenshot the information about Superior rooms which shows that it is free plus my Husband confirmed that after we had checked in to make sure just in case we used anything. After a few minutes of discussion and another receptionist getting involved ( shrugging of shoulders) the bill was removed, no word of apology, just made to feel that we were wrong. Didn’t spoil our holiday but left us both a little bit upset and annoyed.

I thought the staff were friendly and helpful. The room was immaculately clean and comfortable. The breakfast was good and the coffee very drinkable. The location is great for all the major sight seeing and it overall felt like value for money, thank you!

There are always trade-offs to maintain a historical hotel. However, items fundamental to daily life should be carefully evaluated. Case in point: the toilet. It was very difficult to flush because it was using some kind of old school vacuum mechanism to trigger the flush. We struggled tremendously to produce a flush! The half-length show divider just didn't do the job. The water sprayed out and also leaked through the bottom. Only one easily accessible power outlet. The other two were located underneath the night stands and close to the floor!