Tenuta di Artimino Apartments

The estate is beautiful & has a great pool area for the hot summer days. Compared to other places with similar prices in the area, the rooms were below expectations. The staff was not very welcoming, but apparently that is to be expected based on other reviews. We would recommend to skip the wine tasting & instead buy a bottle of each wine at the associated restaurant. The staff there are able to provide more details about the vineyard, the experience & the history of the estate.

Stayed at this property for two nights in mid-June for a wedding. While the property is beautiful, the management and staff could use some serious training in hospitality. Upon my arrival at the property, I checked in and the front desk/concierge service grabbed my baggage to take me to the apartments area of the property. While loading my baggage into the vehicle, the driver did not put down pull handle of my baggage. It was a bumpy road (lots of gravel not the route) and my baggage fell over in the trunk thus causing the pull handle to completely break and dislocate. Upon exiting the vehicle, both the driver and front desk representative apologized about the damage and said they will speak with the manager to correct this problem (manager was Maria Letizia Nardoni). The manager called me, and told me go into Florence and find someone who can fix damage and send them a receipt. I was quite baffled and irritated at this resolution. I explained to Maria Letizia that I am a guest in this country and I do not speak the language to just find someone who can fix the damage that was due to their negligence. Since Florence is about a 45 minute car ride from the property, I asked if they would be willing to provide transportation to go into the city to fix the baggage - they declined saying it was not their responsibility to help me get to the city. After some back and forth, Maria Letizia verbally and in writing, agreed to put in an insurance claim for the damage they caused. I returned back home a few days later, and kept following up what they needed from me to put in the insurance claim. After numerous follow ups, Maria Letizia responded by requesting my bank account information so they can transfer funds. I let her know, I???m not comfortable providing my private banking information over email (cyber hacks are at an all time high). Instead, I requested if a check could be sent to me as that is much safer. Maria Leitiza responded they cannot do that, and when I requested her to check with her superiors and corporate, she did not respond to me. This issue is close to two months old now and still no resolved. All in all, horrible experience in customer service with this property. Although, they have taken responsibility for the damage they caused, they are not willing to make this right. How sad.