Bagni di Pisa Palace and Spa

What a wonderful stay. Such a fantastic level of service in an absolutely gorgeous location. I suggest doing the walk through the olive groves behind the hotel. From Carlo on reception to Lorenzo in the restaurant?????? no task is to great for these guys. The spa is really good and I can???t wait to go back. Only negative??????. They need an ice cold pool 😅 Sooooo hot all the time. But I realize it???s the water straight from the spring so it can not be helped. Food is very good in the evening.

Here are the good things about this hotel: the staff are lovely, knowledgeable and helpful - thank you Elena, Dario and Patrizia. The water in the various pools is really restorative and pleasant to be in. I also slept well. My stay was only one night, and I had kids with me, so I didn't have any treatments. I imagine they must be quite good as the hotel was completely full. The breakfast, included in our rate, had lots of great choice and was delicious. This is my problem with the hotel: the thermal water and frescoes can only take you so far. I wouldn't mind so much if this hotel advertised itself and charged as the 4 star it really, and barely, is. It needs a serious infusion of cash and an excellent designer to actually become a 5-star hotel. Our room (the only one available that night and the most expensive and touted in the hotel) lacked good lighting and had a tired headboard and coaches. The bathroom, while renovated, looked like something you would find in your great uncle's house in the suburbs. The shower didn't work and we had to wait around while a workman came to fix it. My daughter eventually had a cold shower. When I suggested that the hotel take this into consideration as far as the bill was concerned, I was dumbfounded when the woman I first spoke to said the hotel would have really liked to have known about the situation sooner than I told them (as if that were my responsibility!) Our room also had a lot of ants and a few flies. The dinner, which was included in our room rate, was indifferent at best, and in the case of my John Dory, inedible. We were coming from a true 5 star hotel in Florence, which made the contrast that much more painful. In it's current form, I really could not recommend staying at the hotel, but visiting the spa and its pools alone makes sense. Incidentally, I was given a 10% discount which I think should have been offered without my asking for it.