Bagni di Pisa Palace and Thermal Spa - Tuscany

On arriving at the hotel it looks beautiful. Check in was fast with a very lovely welcome. We were taken to our room which was on the first floor. The room was incredibly hot and basic, decor incredibly tired and in need of replacement. The air conditioning units were very loud and actually gave no cooling at all so we turned them off. The shower had temperamental hot water and was small, however, was kept clean. This is absolutely not a 5 star hotel, maybe 3 tos (UK Standard) - no tea and coffee facilities in the room although this was provided eventually after much persistence on our part. The majority of staff in the hotel are delightful, so friendly and accommodating - breakfast team, not so much! Breakfast eggs always cold! As this was a work trip and thankfully paid for my my employer otherwise for the price being charged I would have had to complain! The staff make the hotel, but sadly the hotel needs a lot of work!

The place is very nice, the staff is very courteous, rooms are very large and so are the bathrooms. They really need to do a better job at having signs everywhere directing you to the various areas, pools, etc. I have mobility issues and I ended up walking around forever to find certain things. They do give you a tour, but I didn???t take it cause again I have mobility issues so I suggest highly that they need to revisit the situation and add signs everywhere. My only disappointment due to having a mobility issues was that unfortunately not every pool especially the one I favored and only one with jets was very accessible. They need to update their small pools with rails to get up/down the steps and into the water. Unfortunately, there???s no way for them to update the internal pool in the lowest level because one way or the other, you still have to go down and up down to reach it.. I do have to say that the breakfast which was included, was amazing and the service as well. However, tge prices at the restaurant, but especially at the bar were extremely expensive. We skipped the dinner because it was utterly ridiculous as far as prices, so I wanted to patronize the establishment at least once for lunch and I ended up paying ???35 for a mere small salad, a Coke and ice cream. The Coke was 6??? and the ice cream 14.???, worse than Switzerland. The actual little salad plate was more worth it than the Coke and the ice cream. If they want to have more business in their food establishments, they need to lower their prices. Overall, a nice stay, and I would go back!