Bagni di Pisa Palace and Spa

Here are the good things about this hotel: the staff are lovely, knowledgeable and helpful - thank you Elena, Dario and Patrizia. The water in the various pools is really restorative and pleasant to be in. I also slept well. My stay was only one night, and I had kids with me, so I didn't have any treatments. I imagine they must be quite good as the hotel was completely full. The breakfast, included in our rate, had lots of great choice and was delicious. This is my problem with the hotel: the thermal water and frescoes can only take you so far. I wouldn't mind so much if this hotel advertised itself and charged as the 4 star it really, and barely, is. It needs a serious infusion of cash and an excellent designer to actually become a 5-star hotel. Our room (the only one available that night and the most expensive and touted in the hotel) lacked good lighting and had a tired headboard and coaches. The bathroom, while renovated, looked like something you would find in your great uncle's house in the suburbs. The shower didn't work and we had to wait around while a workman came to fix it. My daughter eventually had a cold shower. When I suggested that the hotel take this into consideration as far as the bill was concerned, I was dumbfounded when the woman I first spoke to said the hotel would have really liked to have known about the situation sooner than I told them (as if that were my responsibility!) Our room also had a lot of ants and a few flies. The dinner, which was included in our room rate, was indifferent at best, and in the case of my John Dory, inedible. We were coming from a true 5 star hotel in Florence, which made the contrast that much more painful. In it's current form, I really could not recommend staying at the hotel, but visiting the spa and its pools alone makes sense. Incidentally, I was given a 10% discount which I think should have been offered without my asking for it.

The Bagni di Pisa is a charming, old style spa resort. The team that manages the hotel is very good. You are made to feel at home. The services are excellent. The dining room was very good and there is a good wine list. The spa is complete with all traditional treatments and a wonderful hot spring. The hotel is about due for a bit of a refreshment- including the fitness room- but it was really a very nice stay for me and I recommend it.

Bagni de Pisa is an amazing place! My wife and I were on our honeymoon and caught some bad weather on our 1st day in Tuscany. We decided to do a spa day and found Bagni di Pisa by searching Trip Advisor. The spa experience was amazing, we booked massage services, used the mineral pools, as well as the steam and suana...it, was exactly what we needed, but also just the beginning of a great time. After our service we went to the bar for a glass of wine and to make a dinner plan. The bar is beautiful and felt like we were sitting in an old castle. The staff was amazing and encouraged us to stay for dinner in the dining room, which we did and that is where we met Francesco! He is the GM of the restaurant, wine expert and general ambassador of the region. Francesco went so far as to contact his friend and vineyard owner to arrange a private tour of an amazing vineyard just outside of Florence, which is another review in and of itself. It would not be fair to write this review and not mention Francesco's crew. Many thanks to Pietro, Nicolo, Frederico, Gianluca, Tommaso and Jessica for taking amazing care of us from our bar experience through dinner. Also, the complimentary champagne cocktail and chocolates provided for us in the bar after dinner was very thoughtful and capped off our visit perfectly. If you are in Lucca or Pisa you should come and meet these amazing people and experience such a beautiful place!!