Borgo Tre Rose

This is not direct feedback to B3R but is meant to be help for couples who are evaluating the Borgo Tre Rose wedding service. Is the B3R a nice place? It is, a nice tower, fresh flowers and a nice garden make the place welcoming. It is on a hill top and what makes it a proper tuscan place is the landscape all around. How did the wedding go? The wedding day was good. The weather was perfect and the temperature was 22 degrees celsius. The guests behaved brilliantly and the music was great. The photographer and the videographers seemed invisible. Do you regret to have chosen B3R for your wedding? YES, I will explain further. The wedding day is not just the 7 hour party, this is just what some of guests see. The real game is played behind the curtains in the previous 9\12 months. Here is where the pain starts. The wedding preparation is long and tough you do not need to overcomplicate things. For the couples who are reading this comment I suggest to opt for a solution where you feel comfortable with the staff and where people do not just think about money but about making your day perfect. Living abroad during covid we considered the wedding planner role relevant. The wedding we had in mind was extremely simple, but having help on site made us feel more comfortable. It ended up to be a really bad idea. The wedding planner person did not exist. We never met her as per written in the emails. We relayed with a woman who we believe is the manager. When we realised that WP was a scam we cancelled the service and just paid the deposit. The organisation kept going with ‘some’ difficulties: -lack of proactivity -forgetting the essential wedding details -Going back on previous agreements -absolute absence of the wedding planner service -General attitude: neutral attitude, lack of ideas, passive All of these things are essential to organise a wedding. These required an extra effort from ourselves. It can be translated as more stress. We are just trying to summarise what happened in the few months before our wedding by reporting the real facts. It is hard to let you feel the same feelings of stress, anger, demotivation, frustration and much more. This day should be the best day of your life, it is not worth to losing your mind over in the previous months! We thought our bad experience was one case out of the lot but it is not. There is a consistency. When we mentioned to other people such other services providers (hairstylist, jeweller…) that we were celebrating on B3R they wished us good luck. They explained that other spouses had the same experience that we had. The funny thing is that we did not share our experience until they had shared theirs first. Furthermore we personally met other spouses who celebrated their weddings there, they had the same difficulties. Advices: -Keep a record of the emails (print them) -record the conversations -be extremely precise, maniacally precise -ask things twice and try to get the same answer using different words. People play with the ambiguity -Have an external figure to check what is said and raise extra questions -Get a price for everything, you do not want to be overcharged for something you did not ask for -if you get a generic answer or your question is ignored, ask again until you are satisfied with the answer. Another event that occurred on the day of the wedding. The wedding cake was ordered from the most famous local patisserie. It was delicious, the best course served on the day. A few guests came to me asking where it was made. Well, the leftovers were stolen. The guest were too full to grab a second portion. I have personally seen a big leftover portion. This has been taken away we did not see it again. It is really disappointing and makes us upset! If I paid for something I expect to have its leftovers as established. In the past few months B3R agreed to provide a Tupperware service for the leftovers. Per se following through the emails they even guaranteed 10% more food. However, the day after the wedding when we went to do the last money transaction, it has been charged for 3 people more. These people were not present at the party, I’m personally sure that via email we agreed that up to 3 people cannot attend and can be excluded from the payment. We can continue to go back and forth over this, even if I’m sure I’m right. The real point is that those 3 meals have not been served! They have not been served as extra portions and they have not been provided as ‘Tupperware’ service. They charged me for something I did not get! This is dishonesty. Be Careful!! Not everything was bad, but what was bad was really bad. We created this comment to help people, reporting real facts, we do have long record of emails and phone calls. We wish to have read this type of comment before paying the deposit, that’s why I’m writing to YOU!!

I spent more than 1 week at borgo tre rose with my wife and some friends. The location is stunning at the top of a hill surrounded by wineyards. There are several buildings with different type of accommodations, from simple room up to.small.apt fully equipped. I selected the apt while my friends the rooms. Apt was ok, with a kitchen and it was cleaned every day. There is a swimming pool and several area where to.relax, in the green or in other areas. Swimming pool.was ok, even if during peak hours it was possible not to find any chair. There is a tennis court but not gym.court. The estate is well maintained: every day gardeners were taking care about the green. The bad feedback is about the restaurant: service was not adequate; during breakfast time long queue at the buffet and after 9.30 risk not to find some foods. Personnel was polite but not properly organized. We had one dinner and that was enough: the fixed menu was quite expensive for the quality and the service, so suggest to look outside: there are several restaurants with similar prices but better quality and service. If you want to have some tips about where to go.nearby be prepared to find by yourself: at the reception Desk I did not find personnel prepared; they are more administrative. Last tip: check the extras because at the bar and restaurant they are doing confusion.

We spent 9 nights at the borgontre rose. The location is beautiful at the top of the hill and surrounded by green and vineyards. The view is stunning. There is a wide parking for cars (gate is closed during the night). There are apartments of different size and small apartment: we opted for an apt with kitchen. There is a nice swimming pool close to the restaurant. It was nice staying there, but during peak hours there is a risk not to find place. Anyhow there is a green area around with trees and other areas with tables below gazebos or trees. We opted for B&B solution, but for the day of arrival we had dinner at the restaurant and we were disappointed about the service: long time to order, long time to be served, confusion for charging the drinks. Not so different for the breakfast every day: queuing to get food, long time to get coffee at the table, if late forget some foods, and again some confusion in checking the room number ( it happened only twice). Definetely the service shall be improved by adding a manager to coordinate waiters. For lunch and dinner we suggest to to nearby: it is plenty of good restaurants with good quality and reasonable prices. All in all a nice holidays, but considering the price paid it could have been better.