Hotel Bonvecchiati

We had a disappointing time unfortunately. We arrived in Venice for one night and were pleased with the location of the hotel. We were shown a room (107) which was a good size and clean. It was modern in style and we had hoped for a Venetian style room. Admittedly, we should have asked at initial check in but did not realise there was a mixture. We asked for an alternative room and were shown one with a more classics style (112) At the time we did not pay enough attention to the curtains being shut. We agreed to the room. A few minutes later, the lady from the desk called to say she had made a mistake and we would have to pay an extra ???50 as the room was an upgrade. A ???30 payment was agreed as she had not told us in advance of seeing the room. It should be noted here that my husband had to fix the phone so we could take the call. The call kept coming through to the bathroom but could not be answered as the bedroom phone was broken. After this mishap, we noticed a humming noise. We opened the curtains, windows and shutters to find a huge air conditioning unit that must service most of the hotel directly outside our window (see pictures). We shut everything again and could still hear the noise. We decided to have a mini bar drink and mention the noise on our way out. We found a mouldy bottle of spirits in our mini bar fridge. On our way out we took a recording of the noise (shutters, window and curtains closed) to play at reception. The fact a phone picked up the noise with all these closed says it all. We called the laundry to borrow an iron as we were there for one night and needed to iron a shirt. You are not allowed to borrow irons and the laundry only works in the morning. Be prepared to go with crease free clothes for short stays. We mentioned the noise and showed the mouldy bottle. We were told that the member of staff would speak to her colleague so we headed out. Upon our return, no message suggesting a solution had been left. That night, I woke several times. The hum was distracting when trying to fall asleep again. At 8 in the morning, we were woken by someone trying to force the door open, presumably a cleaner. We left the room and went for breakfast. Due to Covid this was not self service and a lady offered us choices and served up for us to take to our table. This all worked fine and she a manged very well (one lady for all the guests). Another lady came to the table to take our coffee orders. This happened quite some time after us getting our food. She came back to the room to say the machine was broken and cappuccino could not be served. She asked some tables for new orders but not us. When we asked about our drinks, she seemed surprised that we had a order, despite ordering with her. Other customers were also waiting and she seemed unclear if they had order either. Another guest exclaimed that he had waited 20 minutes for a drink and 45 minutes the day before. She began to deliver black coffees but in no particular order. She then came out with cappuccinos?? My husband asked about our drinks and she asked if we had ordered for second time! He made our original order again and this time got it. Rather confusing for us all. At checkout, we explained all of the above (our message from the previous evening had not been passed on). We were offered the mini bar for free. Despite our prior complaint about the noise in the room and the morning mishaps, we still had to pay the additional room fee- for an ???upgrade??? we didn???t ask for and weren???t notified of in advance of seeing the room. I understand Covid has made things hard for the industry but I would expect better from a 4* hotel in a tourist hot spot like Venice. The room wasn???t cheap and was tired. Had our concerns been listened to on the two occasions we went to the desk, I wouldn???t have written this review. Such a shame. Advice to future guests- check what???s outside your window before agreeing to the room.

My partner and I recently stayed here for two nights. Well located in the amazing city of Venice, the hotel itself wasn't what we expected. We were put into an annex building, and told it was an upgrade, highly doubtful, the room itself was small though the bathroom was much better. The city of Venice itself is amazing, thoroughly enjoyed our visit, though the hotel was little better than basic. Would definitely not go back as value for money it wasn't.