Hotel Bonvecchiati

Great location, lovely room but the stand out is their focus on customer service. We had an issue at the hotel restaurant and they went above and beyond to address it. It's easy to be wowed when things are going right, but the true test is how they resolve an issue. By the end of our stay, we were made to feel special by the attention to the details, amazing service and a coordinated approach to problem resolution. Restaurant is lovely and we loved the food both at breakfast and dinner. Super helpful reception team who booked us a great little restaurant around the corner on a moments notice - and they had the table ready for us when we arrived. I'd definitely return and highly recommend.

Stayed 3 nights at the Hotel Bonvecchiati with a group of friends. The hotel's central location is fantastic for sightseeing in Venice. It's two minutes from Saint Mark's square, and 5 minutes from the Rialto Bridge. A perfect starting place to walk to anywhere. Our room (201) was small and a bit dated, but decorated with Murano glass - giving it authentic Venetian charm. The hotel has been in operation since 1790, so it really *has* to have authentic Venetian charm! The lobby has a couple of nice seating areas. The staff are very friendly and helpful. Our group had 5 separate rooms, and each was different. All were on the small side, but I think that's pretty common for Venice. Ours had a view of another building, so the main point of the window was to provide natural light. Room 101 below us was an accessible room, and a bit more modern. It had no view at all - just some air conditioners. A couple of rooms had views over the street (Calle Goldoni). Each was differently decorated. The restaurant / bar departed from the style of the rest or the hotel. It was very bright, clean, and modern. Breakfast was basic but reasonable. Two "baristas" made coffee to order. Dinner there was good. A mid afternoon Aperol Spritz was served with a bowl of mixed nuts. There may be fancier and more modern (and probably more expensive) hotels, but if your goal is to be centrally located to explore Venice, then Hotel Bonvecchiati is an excellent choice.