Hotel Ca' dei Conti

Having travelled and stayed at better star rating hotels around the world, I can honestly say that this is by no means a 4-star hotel. The exterior of the hotel gives you an impression of splendour awaiting within, but sadly that is just a façade. The interior is old and tatty with unfriendly reception staff, and doesn’t have the Venetian charm mentioned by others. My husband booked this holiday as a special treat for my birthday. We booked through a travel specialist for 3-night trip to Venice and they chose the Hotel Ca' dei Conti, and we also booked our transfers too. I was so excited about going to Venice. The transfers with the water taxis through Kompas Italy were prompt, friendly and highly professional. The disappointment started as soon as we arrived at the Hotel Ca' dei Conti, the reception staff were not friendly or welcoming, and seeing the rooms said it all for us. We were originally going to pay for an upgrade to a canal view but when we saw the room no way was that going to happen it was tiny and worn. If we hadn’t already paid for the hotel in advance, we would have not stayed here. If you want a bed for the night and to be close to attractions this is a hotel for you. We settled for the room we were originally allocated and saved £90. The room 103 on the ground floor in the reception area was tired, tatty, and dirty. The carpet was fusty so the whole room had a mouldy fusty smell and dusty. The only clean things about the room were the bathroom and the sheets on the bed. I have never stayed at a hotel where you breathed in dust and the carpet was damp underfoot. The bathroom door was hard to open and close and had to be banged shut and shoulder pushed open. The thermostat in the room did not work so it was warmer outside than it was in the room. Thankfully we were left a duvet in the cupboard which we used. After reading reviews about breakfast, we skipped it and found some great places nearby. Also, what is it with this hotel, it may have so called 18th Century charm, but this is the 21st century where people use credit cards, but this hotel insists on cash for payments of taxes etc. The reception staff were not friendly, and they are meant to be the face of the hotel. We found them to be unprofessional. It felt like they were doing us a favour to allow us to stay there. Unlike other hotels when you leave, the receptionist asks if we had a good stay or have a safe trip home or thank you for choosing the Hotel Ca' dei Conti, the reception staff instead made us feel uncomfortable as he had to unlock the door to let us out. The beautiful city of Venice was everything and more than I expected. The beautiful sights and the gondola ride were breath taking. Venice made my birthday special but the stay at the Hotel Ca' dei Conti was such a disappointment from start to finish. I can honestly say that we will never return to this hotel and cannot recommend it to family and friends. This is not a 4 -star hotel and the only plus is its location to all the points of interest and great restaurants.

We were booked for three nights and did not stay for any. Positives its in a very good location and appeared to be quiet. Negatives its very tired and dark. I think we were the only customers! Our suite was double story (strange) and right next to the breakfast room and I am sorry but not a nice space. Venice has much better options. We found one!

We stayed in the annex which was very close and a very kind bell hop carried our bags for us and showed us into our room. Front desk staff at main hotel was very friendly also. We never felt unsafe being in this hotel. Not sure why other reviews felt this way? The breakfast was plentiful and the best we had in three Italian cities visited this trip. Room was very clean and nicely decorated. My only complaint was I found the mattress a little to firm for my liking and the lack of kettle in room as it would have been nice to have been able to make tea or Nescafé throughout the day. To be fair I suppose I may have been able to request one? Overall, very nice, central stay. Venice is beautiful and doesn’t hesitate to take a ferry to Burano.