Hotel Villa Diodoro

Very disappointing, Paid ??450 for 2 nights in apartment - nothing like website photos - no sofa or living area - no coffee facilities - fridge broken and light from broken air vent - door lock broken - hairdryer broken - towels worn and threadbare - having never written a negative review we felt very disappointed

The management of this hotel are failing their staff and their paying guests! Where we understand that they need to recoup some money after Covid, they should make sure they get the staff in place first. The poor staff thy have are run ragged and work so hard; they seem to be there morning, noon and night! Despite no staff they have taken on corporate events, dinners, weddings, cruise ship passengers for Champagne and View, all at the expense of the guests who are moved out of the restaurant to different areas of the hotel where the fabulous food is served cold as it's nowhere near the kitchen! And we missed 2 meals as there were no staff to be seen in the restaurant at lunch time... receptionist apologised, shrugged her shoulders and didn't offer any advice. we gave our room number n the hope of some compensation, but nothing. The whole experience has been so frustrating, but it is by no means the fault of the staff - they work so bloody hard. Sun beds need to be replaced too ... so uncomfortable! Management need to have more respect for them, their guests and stop being greedy!

Stayed half board at this hotel for a very pleasant fortnight of rest and recuperation. The hotel staff are all friendly and helpful. The rooms are cleaned well every day with fresh linen and towels. The air conditioning worked quietly and the bed was one of the best hotel beds I have slept in. Food was excellent and served in a stunning dining room. Not sure how people thought the breakfast was limited as there was a broad buffet of good quality products. Evening meals were very Italian, of good quality with a menu that changed every day. The pool area was beautiful, but you need to be able to manage steps to get to it. The hotel is built into the hill side, so is not suitable for those in wheelchairs as there does not appear to be disabled access. The gardens of the hotel and the park next door are well kept. The only slight gripe I had is that the carpets in lobbies and corridors could do with updating and only one key per room limits what you can do. Some investment in new technology would benefit the staff???s ability to do their jobs, particularly in the dining room. A fully purposed bar would also be an improvement, although the gentleman who serves the drinks does his best. All-in-all a very good holiday.