Hotel Metropole Taormina

For a property of this price and standard there were way too many things not up to scratch. 1. The wifi was not working for the whole time we were there. The staff shrugged and said they were sorry. 2. There was no SKY TV channel so impossible for my husband to enjoy the afternoon Grand Prix - this is not a B&B but a 5 star hotel. 3. There were no tea& coffee making facilities in the room. 4. The wardrobe with minibar was like an oven...ok for drying swimsuits but considering this was the only place to put a handbag or anything not ideal. 5. There was literally nowhere else to put stuff. Our room was bare, not minimalist which implies some sort of design but just plain bare. Cold not cool. 5. The lift was incredibly slow. The decor....a range of Maison du Monde neo baroque on the ground floor , archeo-cheap in the middle and boring bare in the room, lacked continuity. But this is a question of taste. And now for the good: Lovely pool with magnificent view. BUT the water was very cold in October much colder than the sea which was a shame as it would have been very enjoyable to swim there. Very nice breakfast served on the lovely terrace. Excellent location bang in the middle of the action. No problem with noise, good insulation. Convenient though expensive garage on site. The young staff were very "professional" (they call you by name at every possible chance) but they didn't seem to have the authority to deal with any problems. When you are paying this kind of price for a room and things don't work the least they could do is offer you a glass of bubbly. All we got were polite shrugs.

What a beautiful hotel this is, from the moment you walk in being told this your home for the next 4 nights and we are your family, and true to word. Evey staff member were beautiful and Sebastian in the bar lounge was (as my husband said) a true gentleman. Yes, our room was small, but we booked that room knowing we would be spending most of our time on that amazing balcony and exploring Taormina. Breakfast was delightful with that view to start your day was a blessing. We cannot fault this hotel at all and have and will recommend it to all whom choose to stay in Taormina. thank you for beautiful stay it was a highlight of our holiday. xxx