Agriturismo I Pozzetti

Kudos to Mandarin Oriental for their v polite and well-mannered staff who were excellent in their service from check-in. Thank you to reception crew, Jessica, who was engaging with us and friendly while doing our arrangement of room. It was pleasant to have had the hotel decorated with balloons for my bf???s birthday and to celebrate our anniversary as well. The hotel even prepared cakes that were sent up to the room right after checking in. The view of marina bay was perfect as well with the strategic location. Room was comfortable and clean, just that we would have preferred firmer pillows as they were too soft. Nonetheless, we had a good night???s rest and we sincerely appreciated the late check out time under ???fans of MO???. One thing we took note was that the Hotel corridors were abit stuffy with not much air con in the later part of the night. The atrium of the hotel could also be lighted up better to create a more warm atmosphere and ambience for the guests as the Morton???s bar restaurant at the fourth level was closed during this period. Breakfast at melt cafe was good, the portions were big and food is delectable as well and prompt service as well. Hopefully, the hotel can have a mini revamp soon on the interiors and exteriors. Overall, we still enjoyed the good service by the staff and the experience ;) Thank you Mandarin Oriental!

We did a staycation to celebrate our wedding anniversary and the stay is good. The guest officer escorted us up to our room at check-in and our room was already nicely decorated with balloons and a complimentary cake. She offered to help us take a photo & then gave us a nice printed copy with a card later. The service at dinner and breakfast was great too. While the room might not be new, it???s clean and the view definitely make up for it. Staff who deserve special mention are Izni and Vincent. Thanks for making this staycation a very pleasant and memorable one.

There are so many things that I did not appreciate during my stay at this hotel. Let's start with the bedroom itself. I chose a suite with a living room. The bedroom has two single beds. I had never seen such small, uncomfortable beds with rough sheets. The rollaway bed for my 4 year old daughter was wider. The bathroom is dated with a very small tub. As for the toilet cabinet, it is big but completely empty and covered with plaster on the walls. Another thing that I disliked, the lightings, It is not possible to turn off some lamps. In the living room, there is only one master button to turn everything on or off. So at night you only have two options, watch TV blinded by all the lights or in complete darkness. In terms of service, the staff is very nice and welcoming, nothing to say on that side. Housekeeping was very superficial though. I found some food on the floor near the sofa. Also, after drinking the tea kindly prepared for my arrival, the teapot and its glasses remained dirty throughout my stay... Now let's talk about in-room dining. At this price, it's theft. The continental breakfast was horrible with stale pastries, a $1 yogurt you can buy in your local supermarket and a simple orange juice. The salads we ordered in the evening were no better. If you come to the hotel with your car, note that there is no elevator leading from the car park to the hotel. You will therefore have to carry your luggage up the stairs... The hotel has nothing to do with today's 5-star standards. We are in 2020 folks! It is light years away from the luxury of the Mandarin Oriental in Tokyo, for example. Fortunately, there are plenty of other hotels in Singapore, because I will not be staying at the Mandarin Oriental again.