Agriturismo I Pozzetti

Been wanting to stay here for the longest time and finally did it. I would like to say, the room and hotel ambience is quite cosy and the Diptyque amenities dispensers were really nice not to mention the 'We Care' pack which were very thoughtful. Favourite highlight would be the pool with the inifnity-ish pool deck with sunbed. Plus, the cabanas is such a nice private area to lounge at with views of Marina Bay, an absolute gem as well. Breakfast was in-room due to HA, which was good. A hearty set, although miscommunication among the staff was made but it was resolves in such a short span that it didn't ruin my breakfast at all. Room service however, could improve as the food quality/taste is not that great. Service was mostly a plus, Debbie at check-in in particular was very welcoming and able to accommodate my requests. The whatsapp service was efficient with replies coming in within minutes. The only miss was the collection of my breakfast and room service trays, which was a bit awkward and bothersome - could've been avoided since my check out was in a few hours time.

Check in ??????????????????- I was assisted by Debbie during checkin and she had been very helpful. I requested for upgrade to Grand Ocean Room (not free, they insisted that I pay for it at a discounted price but it???s all worth it) and she even brought the key to my room. Having been on frequent staycations every 3 months, most of the 5 stars hotels do send you welcome email closer to check in date. There was however no welcome email 1-3 days before check-in from the hotel to inform you on the check in time or at least send me the menu for the lunch which was included. When asked, they still tell me checkin time is at 3pm which was way past lunch time, then told me I can check in at 1pm after reminder. The only email I received was repeatedly telling me that I have to pay for room upgrade when I checked on the price. I was initially very upset before checkin but the view of the room and services of the team made me forget about the unhappiness. One of the reason I chose MO was also they can accommodate 2 adults and 3 children. In room dining ???????????????????????????- We booked the premier room which includes semi buffet lunch but unfortunately the period we stayed don???t allow us to dine at the restaurant at all. Food was served in the room for breakfast and lunch. Breakfast was served on time and we can choose the menu the day before. Portion is good and when we highlighted that some food were missing, they sent it to the room pretty fast. For lunch, both days menu were the same and we can???t choose the menu nor given a chance to see what???s on the menu but turns out there???s varieties of seafood, meat, soup and dessert. Swimming pool ??????????????????????????? We were lucky to be able to book 2 hours time slot for 2 days and we enjoyed the pool very much. You can see staff busy changing the towels and keeping the place neat and tidy and the swimming pool life guard was friendly too. We experienced Good service from the in-room dining team, housekeeping, etc. The view from the room is really unforgettable. They are also very thoughtful in little touches for the guests with handwritten notes for the kiddos with room slippers, masks and balloons with hand decorations.