Masseria Montenapoleone

My sister and I stayed here in April 2022. I so wanted to give this place five stars because for the most part it is exceptional. The room was ready when we arrived and was absolutely beautiful, it took my breath away. It smelled like heaven every time we walked in the room. We had water and snacks and it truly was amazing. The only issue with the room was we did not have hot water one night when we went to take a shower. They told me upon checkout that there was a maintenance issue and apologized for the inconvenience. The grounds are absolutely beautiful! So well maintained and gorgeous olive trees. We had a wonderful massage with a soak in the time tub. We relaxed on our patio listening to the chirping birds an enjoying nature. We rented bikes and enjoyed an absolutely amazing picnic afterwards. They walked us to the picnic area and checked on us constantly. The only issue I have with the bike rental is when I asked where we should ride, they directed me to take the road and follow the signs for Torre Canne. I don't know why they told us to do this as it was a busy road and then when we turned down the road for Torre Canne it became a dirt road and so we weren't very comfortable going down this road. What if a tire had popped? So we turned around and ended up going down a quiet road that was absolutely beautiful and among the olive trees. When we came back to the resort we found a road that was similar directly behind the resort. Not sure why they didn't suggest we do that. We are NOT avid bikers and I'm sure they could tell that. Now onto the restaurant. The food and drinks were delicious and the atmosphere was belissimo. The problem we encountered was with the service. mainly the woman who was dressed in black and I assume was the manager. The first night we arrived for our 7:30pm reservation and with the exception of a few tables the restaurant was empty. She seated at a table by the wall, while tables near the windows remained empty. Our waiter was very kind and dinner took about 2 hours. Breakfast in the morning was lovely, however we were told to sit at the table by the wall AGAIN while all the other tables were empty. So I simply asked to sit by the window and they said ok. Service was fine for breakfast. Lunch. We came to have a small snack and were told we could not order the charcuterie board because it was on the dinner menu and we couldn't order off the dinner menu. Ok, however, why is it that at the table next to us, the Italian couple were allowed to order their food from the dinner menu?? Dinner - abysmal. The lady in black seated us at an inner table, however it was crowded so we were ok with it. However, our total time in the restaurant was TWO HOURS AND 45 MINUTES. All we ordered were cocktails, charcuterie board and pasta for entrees and one shared dessert. We waited and waited and waited for all our items. At one point the waiter came over and assured us that they had not forgotten about us, when it was more than obvious that they had forgotten about us. We also had to listen to the chef yelling a couple of times. I know that these things happen but usually when that happens they try and make up for it, but they didn't. The worst part of it all was that a table of 2 was seated next to us and they sat down about an hour after us and were finished with their similar meal BEFORE us. They were Italian speaking. The woman in black came over to finish taking care of them and kept her back to us, completely ignoring us. This is not ok. We were extremely upset. Breakfast the next morning was again, terrible service. We ordered 2 cappuccinos immediately and waited patiently. Our food ended up coming and we still had not received our coffee. We asked for the coffee and again waited. We finished our food before they even brought out the coffee. At checkout, I told the front desk about the service in the restaurant and she apologized and thanked me for my feedback and gave me a small bottle of olive oil for my inconvenience. If you guys truly want to apologize, I think the meal should have been taken off our bill. So, all in all, as I said I wanted to give this 5 stars but couldn't because of the horrible restaurant service. Very disappointed with how we were treated in the restaurant but the rest of the resort was amazing and absolutely beautiful.

Masseria Montenapoleone is a beautiful farmhouse located among the fields of italian goods. The surrounding area is really calming and beautifully arranged. You could walk through the whole object and discover its fields, animals and beauty. The small amount of rooms in the object makes it peaceful and quiet place. Rooms are mostly big and well furnished. We were truly pleased with our Aranciata room - beautifully decorated, fragrant & spacious with its own beautiful patio among green plants, although Mandarin didn't meet our expectations - the room was mostly dark, steamy and comparing to our second room poorly designed, what is more there were almost unable to sit on the balcony during the daytime, because of heat. Poolside area with the restaurant and breakfast area were truly magical, ideal place to chill during daytime. The big amount of trees and plants around make you don't feel the high temperatures, the smell of herbs gives a true experience of masseria life. The staff is mostly really helpful and nice. They are masters of small talk, always smiling and joking. The cleaning ladies offered extremely good service - the room was always so clean and nice. But we didn't like the small amount of dishes to choose from the dinner menu. We understand that is the key to keep quality, but after 3 dinners in a row we had nothing to choose from. The prices are quite high (especially 10??? drinks) comparing to other places around and with the same quality. So we recommend to not only eat in the masseria, but sometimes to go to Torre Canne/ Fasano/Ostuni. We were also quite dissatisfied with the waitress service during dinners - some of them didn't speak English so it was sometimes really hard to understood each other. We also had a problem with "missing wines" after dinner. It is common (or at least common in the places I visited) that after dinner if you won't drink the whole bottle of wine, it goes to another dinner and you don't have to lose a half and order a new bottle of wine again. Well, it wasn't that clear. Almost 3 halfs of our bottles were missing, we payed attention to the stuff, but it took two another dinners to got noticed and to regain at least one bottle.