Hotel Kristal Palace

A stylish hotel in a perfect location to enjoy Riva. Comfortable and well equipped bedrooms - we stayed in the Penthouse Paradiso which was amazing with a huge wraparound balcony/terrace. In the restaurant the food was exceptional with a tempting menu every evening and simply first class service from every member of the team. Special mention to Maitre’D Massimo, and the super friendly and efficient Zane who made our holiday so special. Breakfast on the rooftop with stunning views of the lake and mountains was a real treat. Fabulous evening entertainment on the rooftop too. Nothing was too much trouble for any member of staff in the hotel. This is a very well run hotel that gives its guests the very best experience. We are looking forward to returning next year.

Stayed for 7 nights. Everything was perfect. We loved it. The staff are absolutely amazing. Special mention to Jam Marco, Roberto and Michael Angelo but all were fantastic to be honest. The food is spectacular. All great local produce and so tasty. The roof top bar overlooking the lake is stunning. There was live music every night and all of it was great. The cocktails were some of the best we have had anywhere. Yes the rooms could do with an update but we’re spotlessly clean and did not detract from the holiday in anyway. Highly recommended.

Our 2nd visit….. Our first visit to Kristal Palace in August 2022 was perfection, from the amazing staff to the beautiful location and rooftop terrace, my partners review of that holiday has been selected by the hotel as their “favourite” review. This is why we had no doubt where we wanted to return in August 2023. The staff were as amazing as the previous year and are second to none ! Unfortunately we didn’t have the relaxing experience of the previous year, firstly we asked for a quiet room and were placed next door to a pair of teenage boys, when we asked Francesca in reception about the noise/music they were playing etc she seemed fairly disinterested in rectifying the problem and stated there were no other rooms for us to move to. Why would we ever be the ones that had to move ? This hotel was chosen through Tui after very clearly selecting the filter “adults only” yet on at least 6 or 7 occasions, we had children running around. On our last night we were in the piano bar on the ground floor due to a thunder storm closing the rooftop bar. Whilst trying to enjoy my much needed “adults only” break, we endured 2 kids using the couch across from us as a climbing frame, after they left to a sigh of relief from various guests, they were replaced by a couple with a young girl running around, squeezing behind our couch hiding behind the curtains. From what I could tell, all of the 6 or 7 occasions were not caused by guests of the hotel, but were either guests of the Aris apartments across the road (owned by the hotel and allowed to use the hotels facilities) or were from other hotels in Riva. I must ask the question, why is this hotel listed when I select “adults only” when you are allowing 7 or 8 year olds ? I have asked Tui and they didn’t even bother to reply. I have noticed another review dated 5th August 2023 in which a guest had a similar experience with children using the pool, they also actually seemed to be staying at the hotel. Therefor with the absence of anyone actually answering the question for me, I can only assume that the hotel has relaxed its policies to draw in more business, without informing Tui it is no longer an “adults only destination”. Therefor my rating is a very clear 5 star for the amazing staff and food, when combined with a 1 star for a missold “adults only” holiday results in an average of a 3 star. This review is here so hopefully anyone really needing that quiet break doesn’t get lied to and let down.