Hotel Sole

We came to this hotel as part of a coach tour holiday for 5 nights. The location is the best, right on Lake Garda with tables outside overlooking a square where most evenings, a busker plays. Our room was on the back of the hotel on the 4th floor. We had a door opening onto a rooftop balcony and up some metal stairs was a rooftop sun deck with loungers and tables. The views from up here were spectacular. Rooms were very comfortable and clean with a small fridge and safe. There are no tea making facilities so remember the travel kettle. Bathroom was spacious and clean with a good shower. Meals for our coach party were 4 courses with some nice meals and some not so nice but overall, something for everyone. We were seated in a separate dining area as you usually are with coach trips but it was very pleasant and a glimpse of the lake through the windows I didn’t use the spa so can’t review that. It would have been nice to have a pool to use and maybe coffee available after dinner and water provided on the tables rather than have to pay for it. On the whole an excellent stay

As a Tripadvisor level 50 hotel reviewer we stay at a lot of hotels. This hotel has many things going for it. Great location and views Charming decor Great breakfast Great wifi Free bike rentals Parking garage But what is strikingly obvious is that the staff is not very personable, friendly, not helpful. We passed several maids going through the hotel that make up rooms and said hello. They did not return the greeting and barely smiled. In other hotels they greet you, not the other way around. We emailed the hotel before we arrived and asked how to access the ZTL and about renting the bicycles. They did not comment on my question about the bicycles at all and just told me to access the ZTL at gate 3 or something like that. Of course most people and I have no idea what that means so we just parked in their parking lot. When we checked in they did not offer to explain the hotel amenities, such as the patio on top, bicycles , or other benefits of the hotel. They did mention about the hotel that offered a 10% discount, but when I asked where it was, they just pointed in a general direction and said that it was on the other side of the square. It took us a good while to find it. I guess they assume you know the answers to your questions and do not take the time to ensure comprehension. They are never at the reception desk and seem to stay in the back office. They also have several high school trainees that need a bit more training. I have stayed in many hotels where the staff is very friendly and helpful, but this hotel is clearly not one of them. Someone needs to go to hotel school and train the rest. We had a nice stay. The hotel staff at the sister hotel Europa explained about the bikes and told us what we could do in the area. They were very helpful. We will probably stay here again, or find a hotel closer to the beach. Overall we had a nice stay. It is a nice hotel. The staff is just not personable.

My husband and I had a wonderful stay at the Sole where we have been many times before.A special thank you to Michael and the rest of the reception staff who were very helpful and helped make our holiday so memorable.Also Gianni and his restaurant staff who were both professional and friendly.