Le Ali Del Frassino

Beautiful scenery. Great food and friendly restaurant staff. The rooms, albeit clean, were so dark that we took that lampshades off to see. And there are limited surface areas in the bathroom to put basic things. The hotel is in the middle of nowhere so you need a car to get around. However, the Reception is the first impression of any hotel but this has to be amongst the rudest and most clueless hotel reception I've encountered. It lets down the whole hotel. Firstly, I was asked to settle my bill as I checked into the hotel. However, there were other people attending the same wedding being held at the hotel that were not asked to pay until their departure.  When I went down to settle the incidental charges on my room the night before we checked-out, I asked why this was the case. They couldn't give me an answer. In summary, if they like the look of you, you pay upon departure. If not, you pay upfront. I booked a shuttle to the train station at reception the night before and said that we were two adults and a baby. The next day we went to reception early to ask whether there was a baby seat in the vehicle. They said no so I said that we had our own personal baby seat that we would use instead. They said we couldn't put the baby seat into the shuttle. So I said that I'm sure it's illegal to carry a baby in a vehicle (which isn't a taxi) without a car seat. They confirmed that it was illegal. So I asked why I couldn't use the car seat. The receptionist responded that I should go and ask the driver. At this point, I started to think that the shuttle driver was separate from the hotel because I couldn't understand why we, as the guests, should go hunt down the driver and ask him whether we could use the car seat so he didn't break the law.  So I asked whether the driver was someone separate from the hotel services. The receptionist just blew up and started shouting at me saying he can't deal with all these requests from all these people and that I didn't say anything about a baby the night before and that it wasn't him that I spoke to. I did say we had a child. I spoke to him the night before and that's why I specifically went to him that morning. And the hotel knew about the wedding in the hotel 7-8 months beforehand so they had plenty of time to cater for the needs of a full hotel. The receptionist was extremely rude. He shouldn't be working in the hospitality industry with the ignorant and belligerent attitude that he displayed.Totally unprofessional and zero decorum. Absolutely no way would I recommend staying at this hotel. No way is it 4-star service.

The hotel and location itself is beautiful. Perfect setting for a fun filled family wedding. The staff in the reception were surprisingly rude considering it was a large event (with a lot of potential reviewers!). The service was so inconsistent. Some people had to pay before they got given their key. Others led straight to their room. Some people told spa was pre bookable. Others said was free to attend during the opening hours. Spa was lovely. Do not dare speak you will get SSssshhhh. Wouldn’t go back because the staff were rude

Lovely location but completely let down by the terrible service from the receptionist. We were attending a family wedding and there were circa 80 guests in attendance in the hotel for the best part of a week. We were surprised to find out that despite all this custom out of peak season it made little difference to the attention and care given the guests spending copious money in the bar and restaurant for over 5 days. The rooms offered for a quad room were clearly triple rooms (it wasn’t that there was a shortage of actual quad rooms available and could be offered!). Some guest who booked single rooms were in the same room as a family of 4. Yet real quad rooms were left empty!! The staff were rigid, rude and seemed to be so irritated with any reasonable request for shuttles or taxis. The hotel is in a lovely setting but in the middle of nowhere! Wedding was lovely. Restaurant and bar staff polite and friendly. Shame about the rest of the staff.