Park Hotel Imperial

We were lucky to get upgrade to other of the 2 big suites (Deluxe suite). And what the joy it was. Plenty of space, big patio (jacuzzi, sun beds for 2, palms, plants) and separate smaller balcony in the bedroom. Living room though had bed as well and we were using that one. Room had also 2 bathrooms with showers. 3 TV is definitely enough but we never opened any of those. Breakfast was good but I was hoping to pick by myself what I would like to eat instead of staff. It is much easier when you do not need to explain what you would like to have, how much,... but its ok. What I was missing is oat meal (porridge) that give good kick for the day. Dinner is served in the other restaurant and you basically should reserve table in advance if not included to your reservation. Dinner menu included 4 portions + chefs greetings. Each portions had several choices so it was easy to select great combination. And what a tastes. Just fantastic as we like: mainly simple, good ingredients, nicely served. And full set was big enough that you were not hungry anymore. I sometimes had some doubts after heavy training sessions. In the afternoon there were Tea time which was nice time to relax and mentally start to prepare for a dinner :-) Hotel has inside gym and outside gym (or small exercise area). Inside gym is rather well equipped but barbell could be good to have. Outside exercise area is mainly for aerobic training but there were few small dumbbells. Staff is very helpful and polite having smile on their face. Special thanks to whole cleaning personnel to keep places clean. We didn't use outside or inside pools or spa services so no comments. TIP: Instead of using main gate there is door in the fence when turning to the right when stepping out of the hotel main entrance door. bit shorter route to the city.

We stayed for a week in August with our older pre teen children. The hotel is lovely, beautiful lake views and very nice reception staff. We booked a deluxe suite (of which there are 2 in the hotel), with a beautiful view of the lake and jacuzzi on our balcony. Food in the restaurant was good, but there was no children???s menu which wasn???t great. However the hotel did accommodate our children by making alterations to the menu. Cleaning staff were absolutely lovely and excellent. Our main issue was with the pool. We witnessed several families having the same issue. The Pool Attendant was extremely rude and entirely intolerant of children. When our children were playing quietly in the pool under our direct supervision, we were told they were ???too loud???. We observed adults smoking, bathing topless, kissing and drinking excess alcohol at the poolside however our children were unfairly targeted for daring to play quietly. We witnessed the pool attendant shouting at families, telling them they were ???bringing too much water out of the pool??? and wetting the deck. One family being the only ones in the pool at the time were told they could not play with a small inflatable beach ball! Another unsuspecting customer dared drag his sunbed perpendicular to the umbrella to catch some sun rays - not allowed!! I complained to the manager on the Monday of our stay, after the pool attendant shouted at myself and my husband. She agreed this was unacceptable behaviour, promised she would resolve this by speaking with him and reinforced that the hotel was a family oriented one. She said immediate action would be taken. Unfortunately the unpleasant experience continued as the week went on and several families I spoke with pool side also said they had complained. Nothing changed, in fact it got worse. On our last day, when we were gathering our things, he immediately grabbed our towels and tapped loudly on our sunbed hurrying us to leave. Never have I ever experienced such behaviour, having stayed in many 5 star hotels across the world with our children who are very well behaved and have always been extremely well looked after. As a family, we usually enjoy spending time by the pool, but on this occasion our stay was very much negatively affected by the ridiculously unfair targeting of young families. As a result we tended to limit our time to pre lunch and not return in the afternoon. I definitely won???t be back to this hotel as a result. An extremely disappointing 5 star hotel and would not advocate for anyone else with children hoping to spend a relaxing holiday by the pool to book here. A disappointing 3 out of 5 at best.

We stayed for 11 nights and used every facility at the hotel. We were so sad to leave. I have made some observations that sound like criticism but they are intended to help future guests and allow the hotel to improve. We can???t recommend this place enough and will definitely return. Our Transfer Airport transfer was organised by the hotel ahead of time. We were met by a driver and transferred in a luxury Mercedes vehicle. They also arranged for a table to be held for us in the main restaurant. Reception Great warm welcome from a lovely receptionist who walked us to our room and explained where everything was. The staff were always really helpful and they made all sorts of calls on our behalf to book restaurants. With them booking them we always got the best tables with lake views etc. Special thanks to Alice for her recommendation to Gemma???s Restaurant which we visited three times as it was so good! The Room We booked a junior suite (230) and it was just perfect. It was in a separate building over a small bridge. We had a direct view of the lake and had its own private garden area with a water feature. The bathroom was large and had double sinks. There is a fridge big enough to store full size bottles of drink. It is stocked with free soft drinks on arrival but these are not replaced. There is a huge number of clothes hangers and the air conditioning was first class. Totally silent at night. There was very occasional room noise from the room below but literally only a minor distraction as a small person was running excited. The suites can accommodate more than two people and therefore seem to be used by families. Breakfast So this did cause us a little bit of frustration. There is no clear system and it???s all rather confusing. Just grab a table and you will be approached by a member of staff to take your hot drink order. The most annoying thing is having to line up to order food. Because of the language barrier this can get interesting but it did help me increase my Italian! There is a wide choice of food, hot and cold and you can even have Prosecco. The view while you eat is stunning. Pool There was never a problem getting a bed to lie on. The main pool is not heated but it didn???t make a bit of difference it was perfect. The indoor pool is just through a door if you want warmer water. The view around the pool is just breath taking, the pictures don???t do it justice. There is a separate poolside menu and the staff really do go out of their way to service your needs. You can eat at your bed or at a shaded seating area which was our preference. Afternoon tea There is a free afternoon tea provided. The hotel make freshly made cakes which are delicious but limited in number. This starts at 1630 and unfortunately German guests seem to love this and line up in advance and whole families will order huge amounts of food and leave little for others behind them. Not sure how the hotel could police this better but it does need to be addressed. It???s a shame a minority of selfish individuals take advantage. Restaurant We only used the main restaurant once. The food was lovely but not sufficient for us. We checked the menu daily but never really saw our kind of food. Service was a little erratic but this does seem to be typical in Italy, we say this as fans of Italy - we have been three times. You just have to go with it. Spa The treatment menu didn???t make sense to me. But I booked a relaxing 50 minute massage and it was fantastic. The facilities are first class and you are made to feel really special. My massage was ???120. The gym Best gym in a hotel I have ever used. State of the arm equipment in a first class facility. The shuttle service It???s fantastic. As others write it is only a short walk to limone but the return is more challenging as it???s all up hill. In the heat it can be something to put you off. Luckily there is a free shuttle. We used this extensively and it really works. It ends at 10pm though so you need to make sure you are back at the pick up spot in good time as the shuttle services other hotels in the group. In summary we didn???t find any of the issues raised by recent reviews as significant as they documented them. I was surprise by the lack of visible management interacting with the guests. We also would have been able to give more individual feedback if all staff had name badges. The hotel is dominated by German and Italian guests. There were not many British visitors during our stay. There were some very young families but the pool guy was great at ensuring that the children behaved themselves. Shame their parents weren???t as interested! Totally recommend this hotel.