Sheraton Lake Como

Poor customer service !!! Check your bill before you leave . Extra charges with out advising guests. Been a nightmare claiming the refund. Never come back to this place . I don???t recommend this place Inconvenience location , to go to the pool you have to exit the hotel and cross the street, noise rooms

Summary: Our family really enjoyed our stay at the Sheraton Lake Como and would head back if we ever return to the scenic Lake Como area. We stayed the Sheraton for 9 nights earlier this month. It gave us an opportunity to try most of their facilities: hotel room, pool, breakfast, Michelin-rated Kitchen and Kincho. We also explored the Lake Como area & travelled to Milan and I???ll discuss the travel options. Hotel: Other reviewers opined that the hotel is nowhere near the Lake. It is true, but lakeside accommodations appeared to be more cramped, nosier and more costly. Room: We had rooms facing the pool. Housekeeping did a wonderful job keeping the rooms impeccable. The beds were a little worn and the power outlets were very loose, but considering we are in a post-Covid recovery (every business is trying to stay afloat), it is okay for now. Covid testing: The hotel staff made arrangements for in-room testing, ???125 cost and PCR results in 24 hours via email. This meant no hunting for a lab, panic in Malpensa, etc. Book when you check in. Pool: The pool, lounge area & kiddie play area is a short walk across the street. The tanning area can get crowded. The pool is connected to a 3-part jacuzzi area. Nice changing rooms and bathrooms are near the pool. The area is adjacent to Kitchen & Kincho. Restaurants: Michelin star Kitchen was hard to book. It took us 6 days to get a table, but well worth it. Consider booking Kitchen much earlier to secure your desired night. Kincho had really good pizza, Barry was friendly & helpful. Breakfast is the traditional American buffet breakfast: omelette station, conveyor belt pancakes, bread table, coffees made to order, Prosecco etc. Some items weren???t help yourself (bacon, sausage, breads) possibly due to Covid restrictions. If you???re not in the mood for restaurants, the Gran Mercato supermarket is across the street, offering roast chicken & some foods ready to eat as well as all groceries. Transport: If you don???t have a car, the buses & trains are quite easy to use. I found the local bus nearby and their app: Arriva MyPay. Open an account with a credit card. Pick ASF-Como, choose a ticket type & pay. Show the bar code it generates to the bus driver. Bus stop and ferry stop are near the Q8 gas station, about an 8 minute walk. 10 minute bus ride to Como, 40 minute commuter train to Milano Centrale Station. Also, I had panic moment one night. I couldn???t find my AirPods-I recall I left them on my bed. White AirPods case on white sheets is perfect camouflage. I go downstairs and got the hotel manager Davide & assistant (also named Davide) to rummage through six large bins of dirty bedsheets. After 25 minutes of through searching, assistant Davide found it!! Hotel mishaps usually end poorly, I???m glad it ended well.

We tried to make a reservation to the Kitchen restaurant in the first day of our holiday and they told us they are fully booked until next friday, but they take our phone number and tell us if its any table free he will call us. Next day we were there to check if we are lucky to eat. 3 tables was free and tought we could eat. Same manager told us that he need to ask the chef if they have the posibility to serve us. They didn???t. Never comming back. And the photos from booking lies about the distance to the lake.