Sheraton Lake Como

We came with high expectations from the nice pictures and descriptions on Marriotts website (own veggie and herb garden!). This is a nice hotel on a wonderful location and beautiful view on the mountains indeed! Convenient room. The pool is in the garden opposite of the hotel with a nice outside kitchen and large menu. The quality of the food was disappointing though. The poke bowl was nothing poke. No sushi rice, no soy sauce. The sauce options for the poke bowl are ketchup and mayonaise! It tasted below average. Hummus plate had good soft bread but dish itself wasn???t great. A pity as the outdoors place is gorgeous. Breakfast is good, not special. This location is great for a few days when you want to visit Como and Milano.

Originally booked for one night but were easily won over and booked for an additional night. Toumi, the manager at the hotel restaurant Kincho Grill and Pizza, and his staff were welcoming, friendly and extremely helpful! We enjoyed a lovely meal with great hospitality which convinced us to book another night at the hotel and dine at the restaurant again.

Me, my wife, and my 9 month old son visited this hotel last month right after they re-opened from being closed due to the COVID pandemic. It is a beautiful property with friendly staff. The pool area is beautiful the breakfast/lounge area is updated and modern. The breakfast was good (though the service was slow and disorganized). The staff were friendly and willing to help when needed and it is in a good location being that it is within walking distance to Cernobbio and the port where you can catch the ferry. There is also a local grocery store nearby which is nice. Our trip started to go south on the last night when we came back to the room after a long day and as we went to put our son to bed, we realized there were ants everywhere including my sons crib. We thought this was odd because though we did have food in the room (in the fridge) we were on the 5th floor. We called the front desk and asked to be moved and they resolved the issue by moving us that night to another room however, even that wasn???t done very well because only one person was sent to help us move and I basically had to tell him what to do or he would just stand there. Finally, when we did move everything over I spoke to the employee at the front desk who asked us if everything is okay and she also assured us that there would be something done for our troubles and we should talk to the manager in the morning. So the next day as we were leaving, we asked to speak to the manager. When he came out he walked up to us stood there with his arms crossed and made me explain the entire situation to him. After that he asked me what I would like him to do. As if I need to be the one to remedy the situation. After awkwardly staring at each other for a few seconds, he began to look at me and said, ???I don???t know what to say. It was probably the food.??? He was trying to blame us for having food in our room when they have a fridge, the ants were nowhere near our food, we were on the fifth floor, and I guess that means you cannot have food in your room at this hotel because you might get ants. He also insinuated that we were trying to take advantage of the situation by asking for compensation when they already addressed the problem. When the only reason we asked for anything was because of what his employee said. Then after several awkward seconds he started talking to his front desk employee about our stay and our bill and then he offered 15 euros off our bill. Then we asked about points and he said he could do points or money. It was such an awkward experience. I have never been made to feel that I was trying to take advantage of a situation for expecting good customer service. This manager doesn???t deserve to run this hotel because he clearly doesn???t know how to treat his guests.