Grand Hotel Alassio

Truly amazing location and if you are lucky enough to get the room with a big terrace overlooking the sea, with big comfy lounger than you are guaranteed to have a memorable experience. The room is small, even smaller after they fitted in a bed for our 4.5 year old but the terrace makes a difference. Mind you, we pay over 700??? a night. Hotel itself is lovely, with loads of Art Deco on the walls with a private beach which was included in the price. Both restaurants are good and so is the food, prices as well. One downside is the attention to detail when cleaning the rooms: finger prints left on mirror, missing shower gel, one day missing bottle of water as well as evening service completely missed. I even went and complained they were apologetic, room was cleaned but the balcony stayed the same mess, rubbish stayed in ashtray etc??? needs improvement for it to be 5*. In saying that, we will be back as our holiday was fabulous!

This hotel is definitely far away from a 5 star hotel. Staff does not speak English (except those who are working at the reception). Staff is very lazy and unmotivated. At breakfast we had to wait 15 minutes until someone came so that we can order. I ordered 2 fried eggs, well done and my friend 2 hard boiled eggs. (Both of us are pregnant, therefore, we cannot eat raw eggs.) After 15 minutes, we got raw eggs. Both of us. I told the waitress that we ordered well done eggs. Her reply was "I know, I wrote well done for those in the kitchen". 20 Minutes later we received our eggs, I received again 2 raw fried eggs and my friend got only one boiled egg. (The reason why only one egg, we do not know) We were so pissed off. The waitress looked at us and expressed with her body language that she is angry at us. She was not able to say sorry. Very unfriendly and unpolite people working at this hotel. Empty dishes were not taken during breakfast. They just wait until you finish breakfast and then, they clean your table. I have been to a 3 star hotel, and even there, the service was not like in Grand Hotel Alassio. At the beach, our husbands ordered champagner for 125???. They brought it and the glasses were lying the whole day at the beach. Nobody is coming to take them. I cannot understand this. Furthermore, I would like to mention that I have not seen people around us at the beach to order anything. But now I know why. We were so pissed off and fed up with this miserable service so that we decided to leave one night earlier. After having a long chat with the hotel manager, he finally agreed to cancel our last night so that we can go earlier home. I definitely do NOT recommend this hotel. We paid 450??? per night for a seaview room, which is not worth the money. I regret that I spent my summer holidays in this hotel. Never again!!!!