Hotel Amalfi

Dear Hotel Amalfi Management, I am writing to express my disappointment following an unpleasant experience I had while visiting your hotel. A few days ago, I came to the entrance with the simple intention of asking for a business card. I???m considering staying in the area and wanted to keep your contact details for when I???m ready to make a booking. However, when I approached the door, a staff member opened it for me and spoke to me in a dismissive and unfriendly manner. Instead of offering any assistance, I was told, quite rudely, to ???go online and check the prices yourself,??? and that ???the hotel name is written outside.??? I left feeling disrespected and unwelcome. This is not an acceptable way to treat anyone ??? least of all a potential guest. A couple of days later, a friend of mine (who is Italian and white ??? I mention this only because it might be relevant) visited the hotel to request the same thing. She was treated very differently ??? the staff were polite and gave her the card without issue. I don???t know if it was the same person who spoke to me, but the contrast in treatment was clear and disappointing. Whether or not this was intentional, the experience felt discriminatory and unprofessional. I expected a basic level of courtesy ??? something I did not receive. I hope you will take this feedback seriously. No guest or visitor should be treated with disregard, and I urge you to ensure that all your staff treat people with respect and professionalism, regardless of background. Sincerely,

Best experience, excellent quality-price ratio, best host (Alessandro), the most suitable location for family. Nice breakfast, clean rooms, wonderful view to St Maria Magiore cathedral, near Termini sta??ionare, close to metro station and airport bus. The staff is very pleasant and nice, all our requirements were fulfilled