PHI Hotel Bologna - Al Cappello Rosso

Excellent city hotel in great spot for seeing the city. Super breakfast if not a little chaotic but all part of it’s quirkiness. Very clean and comfortable and the staff are very friendly and helpful in every way. Our second visit, and would certainly use again if returning to one of our favourite Italian cities.

Just returned from a 11 night stay at the “Agresti” apartment at this hotel. The support and help from the staff in selecting restaurants ( there are lots) etc, was great. The apartment suited our needs perfectly and made for an exceptional stay The Apartment was immaculate an service to it, could not have been better. A great location in a bustling and interesting Bologna. The apartments are located a few metres away from the Hotel, up a narrow lane, (everything is up a narrow lane in here) …however this made our stay immersive from the start and did not feel like a “ hotel” environment. So many cafe’s and restaurants below us. The ambient daytime hustle and bustle giving way to a warm, ambient and peaceful evening. Thanks for all your help….hope to be back sometime soon

I booked this hotel July 3rd 2022 for a reservation on August 19th 2022. My husband and I were In Italy for our daughter’s wedding. We had some time to take a few side trips of which Bologna was one destination. We are both in our early 70s still working full time, healthy and very active. So we thought the 20 minute walk from the train station would be easy enough for us. It was not so easy dragging suitcases and it is more than 20 minutes. When we came to Neptune fountain and realized our hotel was just around the corner we forgot about the walk and focused on the awesome location. We almost missed the hotel as it is not well marked. On approaching the front desk and giving our documents we got a strong sense something was wrong. One of the women immediately got on the phone furiously making calls. We don’t speak Italian but the one side we could hear wasn’t sounding so good. Meanwhile other guests were arriving and registering. I asked the attendant who was not on the phone what the problem was. She told me they were having problems with Expedia and computer issues that day. I was also told we were sent an email that day but didn’t respond regarding our reservation. We had European SIM cards in our phones and there was no email received August 19th from Phi Hotel We found out they were trying frantically to find us a room in another hotel. After about 45 minutes we were told they found us a room at another hotel a 15 minutes walk from the Phi to which we said we are not walking. A taxi was provided at their cost and we were given a small bottle of olive oil ( which the tag attached reads as if all guest het this) . We were also given a signed business card and offered a “very good” discount for our next stay in Bologna ( not sure if and when that will happen or even be honoured) It was a nice enough hotel we were sent to but not what I had booked and not the location we wanted for our one night stay in Bologna. We are very disappointed with such business practices. Deborah