Hotel Indigo Verona - Grand Hotel des Arts

Our experience of the Grand Hotel Des Arts is very much a mixed bag! On the positive, the hotel is in a very good location close to the train and bus station (though only a 10 minute walk there is a difficult big junction to navigate to get to both) and within easy reach of the Arena Piazza with lots of lovely restaurants. The hotel is beautifully decorated and benefits from a lovely outside terrace and garden area with recliners. Our rooms were nicely decorated, spotlessly clean with very comfortable beds - though they didn't feel like "superior" rooms. We had the benefit of a complementary mini bar in the rooms however these were never replenished during our stay so not much of a benefit there. The worst thing about the room is, as others have commented on, the size of the shower. Our bathroom was large and included a bidet however that seemed a pointless addition when it meant there was virtually no room left to accommodate a proper sized shower unit. We had just come off a cruise when we stayed at the hotel and the shower cubicle in our room on the ship was larger than the one in the hotel. Our biggest issue though in relation to a stay was in relation to staffing. From our arrival, when there was no-one to help with our luggage, it was clear the hotel had some significant staff shortages. The staff were all friendly when there but there were 2 occasions we went to the bar for a drink, waited for 10-15 minutes but gave up as there was no bar tender. Another evening we returned from our evening meal and had questions about a trip the next day. There was no-one on either the reception or bar and we eventually gave up after 15 minutes. Overall the hotel has a feel on no-one running it which was a shame as it does have a lot going for it. Big shout out to James who was very friendly and did a great job of running the breakfast room.

Everything was excellent, even before our trip, I wrote to the hotel with questions, and had a reply within 24 hours. From the minute our taxi pulled up, we were greeted right away, there are 7-8 steps to the lobby, and someone was there to take our luggage. The room was small but the King bed and pillows were heavenly. Front desk staff especially helpful, ask for Samuel It is a 15 minute walk to city center, passing restaurants, bars, pharmacy and banks, we felt very safe