Hotel Indigo Verona - Grand Hotel des Arts

First time staying at the hotel. Extremely clean, orgnaised hotel, enjoyed my stay until trying out the the dinner at the hotel. Shocking service, waited for 1 hour 45 min for the food. Even after the food arrives, no apology, the food did not even taste good. Stay at the hotel but do not eat at the restaurant.

The trip had been booked through a travel agent, who we assumed had done due diligence and knew well the hotels they offered to their customers. However, what we saw in their brochure and whatcee experienced were not the same. On the plus side, the hotel was in a good location; a 10 minute walk into the centre, the staff were friendly and helpful, the bed was comfortable had good quality linen but the pillows were very unforgiving. On first glance the hotel looked to be 4*, however it left much to be desired; a 'Grand' Hotel it was not. The pictures on line show sumptuous rooms with art on the walls, but our 'Premium' room was bare. There was tea and coffee facilities but there were no chairs and no table to sit at- how room service works I can't comprehend. The curtains were full of moth holes and the edge of one had no hook so was coming away from the window. The paintwork was extremely shoddy and the wardrobe was chipped, dusty and needed a good clean and polish. I dread to think what the less expensive rooms were like. We had a basic bathroom- no marble tiles like the photographs, - better spec in a Premier Inn, although we paid a premium price. Unfortunately, this was only the first of four hotels we stayed at, all 4* or 5* that really were not as advertised. Pre-Covid, the hotels we stayed at were outstanding. How standards have changed in Italy.

This is a reasonably located hotel, not in the best spot but 700m from the arena. We stayed in a room overlooking the road which was fine and I didn???t think the room was too small as others have mentioned. The bed was a good size and there was enough wardrobe space was a 3 or 4 day stay. However the bathrooms are just silly, other people have mentioned small but it???s the design decisions that make it worse. The shower is rectangular but the width I would say is c400-500mm which is small, however they have then decided to put the cheap plastic shower unit on the longer line of the rectangle making the width of the shower even smaller. I can hear u saying that it???s a city centre hotel so it???s gonna be small, but next to the shower is a basin with a footprint bigger than the shower tray. Smaller basin and a larger shower please. Just so frustrating because it makes showering so unpleasant that it becomes the thing u focus on. In all honesty the service from Mara on the front desk is what takes this from a three to four out of five, so helpful and friendly, nothing was too much bother. You have your staff to thank for making this a place I would consider but in all honesty that shower is hugely frustrating.