Due Torri Hotel

This was my fourth stay at the Due Torri in Verona and it is the only hotel I've stayed at in that city. The location of the hotel is outstanding. Located in the Piazza Sant'Anastasia, it is a short walk to the Piazza delle Erbe, the Piazza dei Signori, the Maffei Palace and Museum, the Arena and Piazza Brá. In addition, the excellent shops on Corso Sant'Anastasia and Via Mazzini are just steps away, as is the Adige River and the Ponte Pietro. The public spaces of the hotel are beautiful...the entry and reception area, the exceptionally beautiful lobby, and the rooftop bar. And the staff is excellent and eager to assist during your stay. So, the hotel really has a lot of positives. However, I found my stay disappointing this time because the room was not up to the quality I would expect from a five-star hotel. In my previous stays, I've been happy with my room, particularly the suite I had during my last stay. This time I booked a Deluxe Room - the second tier of room types above Superior - and the room was kind of depressing. Other than the view of Sant'Anastasia, which was amazing, the furniture was old in a not very pleasant way. There were only two chairs in the room -- two very austere looking wooden ones -- a small desk, that really wasn't conducive to writing because of its size and design, and a credenza. The walls of the room were very scuffed, and the lighting was poor, as were the electrical connections. The bathroom, though small, was quite nice and had a walk-in shower. In short, the room had a small and very worn feel to it...again, not what I would expect to find, even at a lower level of room type, at a five-star hotel. In fairness, after responding to an email on the first night of my stay asking how my experience was and seeing that I was not happy with the room, the front desk staff did offer to show me other rooms that I might like more. However, at that point I was unpacked and didn't want to put everything back together for a room move. But the staff did try to respond to my disappointment. It's just unfortunate that it was necessary to do so at all. So, given my past history there and the positives of the hotel, I would recommend it, but with a caution that the less expensive room types might not be consistent with the rest of the hotel or your expectations.

What a beautiful environment. Unfortunately and fortunately we were there at a very slow time. It was VERY quiet at this magnificent property….very few people there. I felt like I needed to whisper…like in a library. Everyone was extremely kind and gracious - loved Michael, who gave us lots of advice. I think I had real linens on the bed and the absolute softest towels and robes that I have ever had. The location of this hotel is perfect. Our room overlooked the cathedral and I loved that. In summery, I think this lovely property harkens back to a time of graciousness long forgotten - maybe like the elegance of an old cruise liner. You should experience it. Fantastic.