Hotel Danieli

I stayed here for a night during my visit to Venice. I knew the hotel was used for the movie THE TOURIST and as a massive Angelina Jolie fan, I just wanted to have that shared experience ... It was a last minute booking, so I was very pleased when the staff informed me that a room was indeed available. My finacee and I had a cheese board and a couple pf cocktails in the bar downstairs as we were not in the mood for dinner.. There was live music and the service was fantastic. Yes, it is pricey but we were expecting that. The room was as luxurious as it can be for a standard room. I loved every minute of it (the bed and bedding are exceptional) and I left with a big smile on my face the next day. Loved it!

I would suggest you not to stay at this hotel. I have experienced worst customer service ever!! To start with: here is what happened. I book the hotel for 2 nights at the end of APR 2020 with the total cost of 1084 euro. I plan to take my 65+ years old mum to Italy during Thailand long holiday. However, given the outbreak of Covid-19, I have decided to cancel the trip for health reason (Covid- 19 is deadly for elder so I am concerned on the health of my mum as well as for myself). I emailed the hotel on 25 FEB to ask for a refund and explained to them that I shall postpone/ or cancel my trip. I am aware that I book under the non refundable condition" but again in this case, i feel that there should be an exception. Nonetheless, the hotel insist on charging full amount (with no extension of date and whatsoever). When the situation got worsen -- Italy announced on the lock down of its country and my flight got cancelled since Thai government banned the citizen from travelling to Italy- I emailed the hotel again, this time asking for their hotel policy should they allow any refund or extension -- AGAIN, No refund and no extension. At this point, I was mad and after the 4th email explaining everything in details about my difficulties-- the hotel agrees to give me "hotel credit" with the condition that I have to inform them my next travel date. I told them that i would like to have full refund since I have already cancelled my flight and have no intention of visiting Italy this year. Then..... on this day (13 Mar 2020) I was informed by the credit card that the hotel just charged me another 1084 euro. Meaning they have double charge me on the amount that I have requested a refund and they charged me without getting my approval or even informing me. The first 1084euro was paid since 10 JAN 2020. In total the hotel charged me 2168 euro. This is unacceptable and very unprofessional of this hotel. I am very displease and I don't think I will ever visit this hotel again. For those of you who consider staying at this hotel, i urge you to think twice. In normal situation, this hotel might be ok, However, in your time of need -- this hotel will surely put their own benefits and profits above everything else. A hotel plan to charge you even if their country got lock down/ no shop open/ your flight was cancelled and your government issue travel banned. Maybe in your 4th persistent email (and several international phone calls on your own expense), they might get annoyed and might agree to give you hotel credit with the condition of you have to inform them the travel date ---------- oh they might double charge you without informing you too!! To me, this show the level of ethic and humanity of the hotel which is extremely low. Given that i have cancelled my trip, I need to contact many hotel, The Lugarno collection and Bulgari hotel allows me a full refund on the 1st request. (i also booked with them under non refundable clause) To make the matter worse, I am also the gold member for Marriott Bonvoy. This has me considered should I stay at any marriott chain again. For those of you who wants to see the email threads -- please email me at [email protected]