NH Pisa

Inaccessible by car due to the traffic pattern in front of the hotel and train station. Lazy, unpleasant front desk put a couple in a two story suite with a staircase. The standard room was fine but the door handle was in disrepair. Inadequately staffed. No one to help unload car on the corner or help with luggage at a supposed four star hotel.

We stayed for three nights and the hotel was ideally situated for us across from the railway station as we were travelling by train. It???s a lovely bright modern hotel very clean with quite spacious room and bathroom. The breakfast was very good and had plenty of choice. The bed is very comfortable and we had three good night sleeps. We did have a problem with the A/C in our room and the staff were very helpful and did their best to rectify it.

I would definitely not recommend staying here. Maintenance issues are clearly a known problem but staff ignore them. On arrival at the hotel the air con was not working in our room (error message on the unit). We rang the reception and asked to switch to another room because it was stifling (south facing large window) but were told that there were no other rooms as the hotel was full and the technician would visit to solve the issue within half an hour so we waited in. An hour later nothing had happened so we went to the reception. A quick google of trip advisor previous reviews showed that broken air con and poor staff attitude to fixing issues were a problem. At the reception we were told that the maintenance technician had only just come on duty so there was no way that he was ever going to solve the issue in half an hour. Again we asked to move rooms and, magically, a different room was found. We moved all of our luggage to the new room only to find that none of the lights worked in the room. As this point we were really fed up and went out to dinner leaving reception to solve the problem in our absence. On our return we were told that the problem was fixed but when we got to the room it wasnt fixed at all. The problem was being caused by the room key card not staying in the holder on the wall which activated the lights. At this point we realised that the staff had no desire to actually address these issues and just saw us an an inconvenience. Luckily I had some microporous tape in my bag which I used to tape the key card into the holder so that the lights worked. This was meant to be a superior room. On checking out the next morning we reported the issue but I got no confidence that the staff intended to actually do anything about the problem before the next residents arrived. The whole staff approach just felt lazy and we were made to feel like we were being unreasonable for wanting either air con or lights in our room. These problems are clearly repeating issues because other reviews have highlighted them but nothing has been done and it is the guests who suffer as a result of that approach. The hotel was just under 200 euros for a night (no breakfast). Honestly, book somewhere else that does value your custom.