Ilaria & Residenza Dell' Alba

Fantastic hotel, from the moment we arrived to our departure the service was impeccable. Upon arrival we were informed of the free happy hour(s) and snack time for my kids and the good news just kept on coming. Once we had checked in I turned round to retrieve my suitcases and they were already in my room. Alessandro, who worked on reception, was amazing, not only did he recommend where to eat he also telephoned the restaurant for reservations. I have to say that my favourite restaurant was Osteria Via Elisa. Alessandro was very approachable with a business and funny attitude, he is definitely a credit to the hotel. The hotel itself is beautiful, the rooms are clean and spacious, there's a lovely terrace where we ate breakfast. The breakfast is plentiful and delicious, the buffet caters for all tastes and diets, the waiters were polite, asked me every morning if I wanted a coffee. Bonus...hot tub was just what I needed after walking around Lucca all day, we reserved our time and spent an hour soaking and relaxing....just missed a glass of Prosecco! Also the hotel offers free bike hire which was great because we rode the length of the wall, its a shame that they didn't offer free bikes for kids but that is the only fault I can find for this hotel and then its only 4euros to hire bikes for kids around the corner. This hotel and its staff are 5 star quality, a gem of a hotel close to everything, we really enjoyed our stay at this hotel and didn't want to leave. Thank you.

Great hotel in a superb location with great facilities% The staff were so helpful and kind and nothing was too much trouble. Thank you for a great break. The upgraded suite was amazing and so worth the money as it was very spacious for two people We ate at local restaurants near the hotel and the food was excellent

We stopped in Lucca for one night only on our recent Tuscany trip. It was a great stay. The hotel is impeccable - right at the wall entrance, parking facilities, good breakfast, free snacks and drinks in the afternoon in the hotel lobby, kind staff. We occupied the family room in the annex - it is actually the medieval tower in front of the hotel, only a few steps from the main building.