Hotel Berchielli

DO NOT STAY HERE ???. Front desk staff rude and not helpful ???.. Room was a sauna ??? the ac didn???t work ???. you can???t lower it ???. Dirty & decorated from 1970s ???. The ???third bed??? was like a child???s cot ???.. location terrible ???. Smelled like cat pee everywhere you walked near that hotel ?????? HORRIBLE!!!

I arrived yesterday and the room was like stepping back into the 1970???s. What that meant for me and my wife on our honeymoon was a room without aircon, a bed as hard as a rock, and a closet for a bathroom. I told them my issues the night we arrived. The reaction from the person on reception was that they were not surprised that the room Number 609 was coming into question again. At this point my thought was why was this room available in the first place???.. I was given the chance to look into another room which I was told would not solve our problems. Again why have these rooms available without updating them? I was then told the hotel was full and to come back tomorrow after people checked out. We had the worst nights sleep, woke up and tried to get an iron which never arrived and left for our pre-planned day trip by which time we had already booked another hotel. When it came time to leave I said we were checking out due to the room at which point they said we were waiting for us all day but we didn???t come. This was immediately thrown in my face with a laugh by a different person on reception calls Dimitry (if spelt incorrectly I apologise for). Understandably when you check into hotels you give certain contact details which apparently could not be used to reach me. It was at this point the receptionist said I owed the tourist tax (happy to pay for of course) and the bar bill. 4 wines amounting to 40euros. I asked for some grace on the bar bill given the situation. At this point he stopped speaking to me and called over the manager after I took a picture of the trip advisor QR code to review (why does it take this nowadays). I was then ignored again whilst the manager typed on a computer saying that I was owed no refund for the room. Absolutely fine and we just wanted to be comfortable on our honeymoon, and was happy to let that go. They then said they???d found me another room after searching on the computer for a while. I thought this was already done? Then the same conversation as before and saying they???d found had no way to contact us. I don???t think that should be put upon me, and also I???ll get a request for a review after on the hotel. You have a way to contact me???. Positive notes were the bar staff and the terrace. NB. I don???t like taking my time out to write negative reviews. I prefer the positive. But for future bookers be aware that location location sometimes doesn???t outweigh the hotel. Unlike the massive 1970???s door knocker key that you have to carry around that weighs your bag down to carry around everywhere.

Marvellous hotel, location, staff, rooms, food etc. best breakfast ever. Very helpful reception staff. Superbly situated for visiting all the sights. Excellent efficient air-conditioning. Would highly recommend this hotel.