UNAHOTELS Naxos Beach Sicilia

This is a fair reflection of our experience at Naxos Beach and Unfortunately we found out that this hotel is not as we had hoped and is NOT 4 star although 4 stars is probably the new 3 star option which this hotel probably is at best. We booked an all inclusive week here and were shocked on a few things really. 1. the location is awful and run down, dirty and nothing to do. Rubbish everywhere. Hire a car or your stuck. Plus bring ear plugs as lorries arriving and the electric scooters reversing all night - joke 2. The beach - if you want sand forget it - bring shoes to avoid hurting your feet as it’s gravel. Plus not allowed in the sea as red flag is out even when calm. Rubbish scattered along beach. And whilst we were there a digger for good measure!! 3. All inclusive except for a lot of things - no snacks, like crisps etc and in the main they have ran out of sandwiches by late afternoon. you use a silly card to make invisible payments at the bar which is pointless. Staff I think get off on telling you something is not included which is annoying. Plus lining up again is not that holiday feeling - simply let people help themselves to certain things… 4. the overall hotel is run down, we booked a premium room that came with a bathroom from the 90s with a cracked shower tray and dirty tiles - hardly premium. The room itself had been recently updated but basic and small. The furniture in the main bar must of been from a jumble sale in the 70s and is so uncomfortable. The lifts are about 3 foot wide and again from the 80s. 5. the restaurant is a canteen that is strictly open at 7:30 pm on the dot with more or less the whole hotel lined up ready - embarrassing! Then it’s like feeding time at the zoo - people everywhere. Never seen anything like it. Again no all inclusive drinks with your meal just wine and water nothing else which I didn’t get. Why have to wait until 7:30 to eat - not great for a holiday. 6. The pool area open from 9:30 - 6 which is again annoying as if it’s warm you don’t want to be waiting around to lounge round the pool. The Olympic pool was closed which was disappointing as was looking forward to that. Now for the good bits as this is honest in terms of our stay - the food was great in the evening meal all be it in the stampede. The rooms are cleaned daily and the hotel is clean. Overall though disappointed and didn’t feel like a holiday at this place. My top tip read the bad reviews first and google earth the place and surrounding area before booking this and look at options in Taormina as that is stunning - we won’t be coming back to this hotel again. Don’t waste your money or your holiday unless you like being stranded in a bit great place and enjoy lining up to eat like you were at school!!

NOT SAFE. I left the “do not disturb” on my door TWICE. Both times, housekeeping came while I was out. The second time, they left my front door WIDE OPEN! Nothing was STOLEN by pure luck. My room was facing the back with no other rooms behind. But anyone could have walked by to an open door and helped themselves to stealing jewelry and/or my passport. I brought it up to the front desk and they did not seem to take the issue seriously

We had the best holiday and birthday celebrations at this hotel, we where a group of 9 family and friends who all went to celebrate a family members 40th birthday, the hotel is beautiful, clean, spacious and very well laid out. Upon arrival Elena on reception was so happy with a great big smile who gave us all such a warm welcome, she was so helpful with any questions and was so supportive. We stayed on an all inclusive basis and every single meal was above and beyond expectations, the chefs really do offer a really varied and high quality meal and drinks service, the service staff in the restaurant where all very helpful and the service was 2nd to none. The Bar staff, Panky, Giovannie and Guiseppi where all fantastic, they made the best drinks and really kept them coming, there was a wide range of wine, including Prosecco available, great cocktails and spirits and sift drinks. The Concierge team and especially Marina were amazing, Marina helped organise my sisters 40th birthday and did a brilliant job, the day went so well. The entertainment team headed up by Davido, Leo and Julia were so much fun, they really went above and beyond to make sure we had a great holiday with lots of laughter. The hotel grounds and facilities where excellent, the rooms where very clean and serviced to a very high level, every aspect of the trip was fabulous, this is a real gem of a hotel, we will be back again and again, thank you all at Una Hotels! Great memories made