Hotel Bouganville

We stayed at Bouganville at Forte Village in early Aug, this is our 3rd time and it keeps getting better and better. Fabulous bungalow rooms and the facilities / restaurants / bars / beach at Forte Village are simply superb. We will return!!

There is so much wrong here it???s hard to know where to start. Overall it???s totally overpriced for the experience in its category. Having stayed in similar or lower priced places this resort is behind the times starting with a level of service that is shockingly bad. On arrival there is limited information provided, no more info is available in your room and in this price category no resort app. Also terrible WiFi. You can see that the staff are either junior with no clue or have no pride in working here. Examples include rubbish in the gardens, piles of dirty towels for days on end, broken loo seats and taps in the restaurants, all things that members of staff must see and come across but do nothing about. It feels like it???s set up only for Italian guests with many members of staff not able to speak English and therefore often taking a request with no clue what it was about and it disappearing never to be addressed. There is a general feeling that they are doing you a favor and you should be grateful! The property is a large tropical garden with wide avenues and has lots of facilities if you don???t mind paying extra for everything. Even here the prices are eye watering e.g 200??? for a boxing or fencing lesson! Cheaper if you do a 5 day course but surely a more reason able price should be considered to let try something new before signing up for the week. The food makes little allowance for vegetarians and if you are vegan don???t bother coming. As a veggie you will be restricted to one restaurant with the others that are included basically telling you to F off since they can???t be bothered to cater for a veggie member of a family. Buffet Meal times are like being in a school canteen with a general sense of being moved on, not relaxing at all. You can of course pay a supplement in addition to your half board to eat at other places which I???m not opposed to but with zero information on the type of food, sample menus etc. I was not willing to pay between 50-150??? per person more. If you love sports and are happy to spend on what???s available I can see how you would love this place. We have seen lots of families that are willing to pay the insane extras and having a good time. We have also spoken to several other families who would echo this review, many agreeing they would never come back. So what did we do that we enjoyed? The water park is excellent, our boys loved it. The direct access to the beach is great (although expect to be treated like a Second class citizen in terms of loungers depending on your room type!). There is a great little kids club that is included in the price and a large playground that our boys loved playing in. Needless to say we feel ripped off and will not be coming back or recommending this place to anyone.