Hotel Bouganville

It was incredible! The territory was so big and varied. Very tasty food, super service and nice beach) We had a business summit there, it was cool to spend a time there! Very nice nature around and close to a lot of sightseeings. Highly recommend!

Where to start….never been so disappointed. To put into context we were paying €1100 a night for family 2 adults, 2 kids 4&5 half board. This is the worst value Iv ever experienced, it claims luxury but it couldn’t be further from. Do not be fooled by Instagram teams promoting for their own benefit. To sum it up simply before a longer review… - Dated - extortionate costs that are totally out of sync - low quality, not luxury - understaffed - needs investment & makeover - private beach..next to public one with no security! - nothing relaxing - limited service, do not expect pool side drinks - overpriced to totally wrong price - lack of care - services not there - friendly workers, trying their best but fed up - accident waiting to happen with bikes and buggies hurtling around - hotel managers truely want to do best they can by you but fighting a losing battle If they spent a lot of money, bought in a specialist hotelier, created an app, even online booking for restaurants, thought about their “global” clients not their Italian mates….might get back to warranting a 5 star resort. We arrived to wait for nearly two hours for check in, not once were we offered even a bottle of water with two young kids, just made to sit and wait. When we finally got to the room after waiting for a buggy, it’s literally 2-3 mins walk. The room was a little dirty/dusty, had dirty feet after walking around. First night we went to the pineta buffet…was disgusting. Chicken was blue and bruised, flies and wasps all over the food and no effort to contain them and just poor quality. You would think for Italy a pizza And pasta bar would be on offer for a buffet!! Instead it’s over cooked pasta with choice of bolognaise or…cheese. We ordered 2 coke zero 3 times, came 30-40 minutes later… Next morning…buffet breakfast - might as well be at a conference, had to move dirty plates so could sit down, no one there to take you to a fresh clean table. The food was dreadful, fried eggs still submerged in oil, bread that tasted stale, sausages a premier inn would refuse to serve! If you want a coffee, don’t wait at the table get ready to scrum at the one bar where everyone just shouts orders and hopes for the best! We then went to the “aqua” park…not what the pictures are showing, all of it is deep pools, great when kids confident swimmers and old enough… the lifeguard is on towel duty, water sweeping duty….in fact so much else he’s not actually doing any life guarding! We then tried their separate coffee bar within their “expensive shops”…paid for coffee bar. Sent a latte back 3 times with the word “hot” please not baby milk temperature. The kids had an ice cream…actually very nice ice cream shame the cone was stale (clearly using them up as later in the week fresh cones finally arrived…) Lunch was hit and miss, Hell’s Kitchen food was decent one day, average the next. I did enjoy waiting and having to ask them 3 times over 40 minutes where the €13 kids ham and cheese toastie was given rest of family had eaten! The pizzeria was good day one but then got busier end of our week and we saw 4 tables sending pizzas back to be cooked longer, I had the same undercooked dough…in Italy…. The beds by the pool….if you were lucky to get one ahead of 1-2pm, best part is you get your own towels and get to walk to a crappy pool bar and pay extortionate prices for a couple drinks. Back to second evening, tried to book one of these so called restaurants in our package, fully booked for 3 days. Then told only takes bookings 2 days in advance, next day 8am…fully booked again! So back to the pineta buffet as no choice…left early and hungry and refused to eat there again. The pineta buffet and other buffet at Costello (more on this to come)…7-30pm…if you want to feed kids earlier you can go to a crappy little kids cage, with tiny seats at 6-7pm and stand their watching them eat. Not what I had in mind for family meals on holiday! We complained so much to management we were eventually moved to costello…this is £20k a week!!! It’s a 5 star dated hotel, not sure should be allowed a 5 star rating. Even an old Hilton is better. The breakfast better, more service and pleasant ordering coffee to table…but if you want an omelette be prepared to wait on average 20-30 mins! They are clueless to service. So the Costello buffet….€60 supplement an adult, €30 a child. It was better than pineta, but still poor. Again no pizza bar, and twenty kids waiting for the one pasta option each night! You would think they grasped changes were needed… I can keep rambling but every day was met by a new disappointment, I will however say thank you for Gianni who did his absolute best to resolve our stay but unfortunately the reality is it’s a 3/4 star resort and not luxury.

This resort is amazing for kids they will never get bored. For adults me personally i have spent most of the time with the guys from The Bike Forte Village . The organize every morning a ride for all levels of riders . You can rent a very good road bike with all the gear. Its well organized so one cant be afraid of cars. The cherry on the top are the guest pro riders , in my case Fabian Cancellara and Fabio Aru. So if you have kids and love cycling there is no better place to go!!!