Baia di Chia Resort Sardinia

Baia di Chia is a place of outstanding natural beauty. The beach is beautiful and very well looked after by the lifeguards who were always courteous and friendly. The bay here is very safe for swimming. The room was always clean and if we needed anything it was quickly brought to us. I loved the lagoon view but think that a sea view room would have been nicer. The food was gorgeous, I especially loved the spaghetti chef that cooked everything beautifully, I had the best spaghetti Vongole I have ever had, the only constructive thing I would say about the restaurant is that it could perhaps be made a little more ambient for eating in in the evenings. The staff in the restaurant were amazing and very attentive. It was nice that the pool bar would have some music in the evenings, it was nice to have a drink or cocktail before dinner, and the service was excellent, would recommend having some lunch here also. The pool was also beautiful, we are normally beach people but the pool area was so naturally beautiful, and had a feeling of serenity, so we used the pool on some occasions. All in all, this is an excellent resort and I loved the fact we could easily go over to the Conrad sometimes for cocktails or dinner. The staff are professional and friendly and deserve respect. The whole area and views were breathtaking.

Let’s begin with the positives - the hotel, resort area and beach are outstanding and well kept. All the chalets are beautifully designed, private with good amenities, great housekeeping and fantastic lagoon or sea views. However it is NOT a five star resort due to the incredibly poor service. From the moment you step inside your pre-paid environment the staff couldn’t care less and appear grumpy and as if everything is too much trouble. The shuttle service which is necessary for some as it is a very hilly site is non existent unless you are happy to wait for half an hour to be met by a driver who you are clearly inconveniencing - that’s if you can get someone to answer the reception phone to ask for one. They advertise 7 restaurants including a beach bar but that was non existent and only 2 of the others were open - but you’d be mad to go to them as they are basic canteen style at best and cost €50 a head you can get a whole meal + drinks outside for far less. One day on the beach we were not allowed to go into the sea as it was deemed too rough unless you were at the public part of the beach! And on another day you weren’t allowed to have the umbrella up! Heaven forbid it might blow over ! Leaving families with babies and toddlers to fry in the full sun. On the last morning we rang reception 15 times to book a shuttle down with our luggage. When it came a family with two children were waiting so we loaded on our case and let them have the seats and proceeded to walk the ten minutes down the hill. After a couple of minutes the heavens opened and we took shelter under an overhanging bush hoping that the shuttle driver would be back up soon but No! Another empty shuttle passed us on way up, signalled 1 minute and left us. We sheltered for five minutes but nothing so had no choice but to walk down in pouring rain as we had a flight to catch. We arrived at reception literally dripping wet and we’re met with a shrug of the shoulders. We have never stayed at a Hilton before but I would expect they would be horrified that their hard earned, high quality brand and reputation was being destroyed by this team.