Hotel Capo D'Orso Thalasso and Spa

This hotel is a wonderful slice of paradise for myself and my family. We have been coming back for over 15 years now. It just keeps on getting better. I am a well travelled person and nothing ever comes close to this hotel and its staff. Under new management this year we were greeted by the fantastic manager and made to feel so welcome. Nothing was too much to ask for and our stay was impeccable. We are looking forward to returning next year. The staff Claudio and Rosa make our meal times memorable and they are a very important part of the furniture.

First, a disclaimer: the primary reason why our vacation was ruined, was Covid, not this hotel. We both got sick a couple of days after arriving in Italy. So the very much anticipated trip which was supposed to be a celebration of the end of my wife's cancer treatments went downhill before it even properly started. But with or without Covid it was obvious that this hotel is far from five-star class and the price they charge you is outrageous compared to the level of service. The issues: -The staff is inexperienced and most of them are having a very hard time communicating in English. This was most prominent with the reception staff with who we were forced to be in contact by phone many times due to our illness. -We were forced to use the room service for the whole week as we quarantined ourselves. Not once was our breakfast delivered correctly. There was always something missing. Even the obvious things like coffee cups. The worst example was our final morning. The breakfast should have been delivered at 9 am but after waiting over an hour and calling the front desk three times, we finally gave up and went to the breakfast room ourselves. -As others have mentioned, there is a major wasp problem in the hotel area. The fact that our dirty room service dishes were left outside our front door for the whole day attracted a ton of wasps. There was a big gap between our room's front door and its frame and the wasps were flying into the room through it. We called reception and asked someone to collect the tray but nothing was done. -Soundproofing in the room is very bad. We were for example able to hear very clearly the sound of our next-door neighbor drying her hair. Ant the bed is very shaky and uncomfortable so the sleep quality is bad. -The food in the main restaurant is average at best. -The request made were not responded to. On the first day, we asked if there is anything to be done to make the bed more comfortable. They said they think of a solution but nothing ever happened. Also, the minibar price list was missing. We asked for it but got it four days later after reminding about it. All this would be somewhat understandable if this was your regular cheap resort. But we paid 570 euros per night and they are branding themselves as a five-star hotel, so is just not acceptable. Obviously, we complained when checking out. They did not charge us anything for the room service we were forced to use but that didn't really compensate anything especially since we already had paid for the half board. Don't book this hotel is my genuine advice to you.

Please read this before booking as this is far from a 5 star hotel or experience. I know it is long but trust me it is worth the read as it may save you the time and money you will waste here!! To start, the “welcome” we received for our honeymoon here was them taking us to the terrace and offering a welcome drink. After that we were left on the terrace for over an hour without anyone coming to speak with us. When we finally were taken to our room they barely explained how anything worked here at the resort, just a quick heads up where the restaurants and attractions are. No one acknowledged our honeymoon at all for our entire stay. We had pre-booked a spa for 2 when we booked the hotel but we were told we had to schedule that with the spa itself, come to find out, they spa left a note with reception about our massages that was never given to us. If we hadn’t went to the spa we would’ve missed our appointment. The reception staff is very odd and not helpful with much of anything. The service is far from anything you would expect from a resort for the type of money they charge. No one really cares if things are good for you, nor do they care about the thousands of bees flying around the tables or the buffet food for breakfast. The room was very old and not well maintained. Doors don’t shut all the way, air conditioning was leaking into the room, and pretty much everything needs updating. Honestly the whole hotel looks like it has seen better days but they half ass the repairs and continue to charge an astronomical price for pretty much nothing. The “beautiful” pool that it shown all over the site unfortunately isn’t for everyone as you have to pay to use that pool per hour. Luckily we got access to that pool one day after our massages, but even that pool wasn’t really that great. Other than that there is one other pool, which is pretty small, a few docs they call solariums, and 2 very small beaches which are nice. Other than that, there is nothing else to do here. The views here are very beautiful, but for the price you pay, you would be better off staying anywhere else in Sardinia and driving to a beach. For what the price they charge, I was expecting a much better experience at this resort. For the outdoor dinners, I hope you are ready to smell people smoking while you’re eating because they allow smoking while everyone is supposed to be enjoying dinner. Definitely something I was shocked to find out and have to smell while trying to enjoy my food. The food itself is not very authentic Italian at all, kind of seems like stuff we could get pretty much anywhere. It was good but at the same time I was expecting much better. I really hate to make bad reviews for places but I feel like all the good reviews here are very misleading. The fact that this is the #1 resort on trip advisor is shocking and I wouldn’t recommend this to anyone unless they are an older couple just looking to hide away for a few days. There is nothing else to do here besides sit and eat.