Hotel Su Gologone

Background: I???m originally from Sardinia but I live in London, because of my holidays and work I travel a fair bit and often visit 4/5 stars establishments. The Good: The area is magnificent! Set across the mountainous landscape of one of the deepest gorges in Europe, among Mediterranean flora and scents you can???t help but awe at the scenery. Sardinia is unfortunately only known for its beaches and seaside while the inner beauty is left to knowledgeable people and adventurers. Su Golone is perfectly placed amongst this beautiful scenery with the potential of being a truly magnificent Hotel. The building is dated but fairly placed amongst the trees. The head receptionist is warm and welcoming and very professional, she will be the highlight of the whole experience. Breakfast is good, not for a 4*, but it wasn???t bad. The bad: As per the pictures, the hotel is stuck in the 80s, everything feels dated and left to rot. Think like Cuba, but without the charm. The owner must think that filling the place with unusable sitting spaces with colourful cushions will probably distract from the cheapness of the whole structure, lack of attention to details, and what I would describe as the home of your typical hoarder grandma (with tacky items everywhere). Taken in isolation, some of the areas where nice to take pictures from, kind of an Instagram purpose build set, with no cohesion with the other parts of the structure. The Ugly: Service was non-existent. When we arrived, the reception just gave us out keys and asked us to wait for the bell boy to bring us to our room. No explanation whatsoever of the structure of the stay, the facilities or how anything works. We waited for 20 min for the bell boy to bring us to our room and again, no explanation of the facilities. I won???t describe the room as I think that pictures are enough. They have 3 bars, all of them where closed until later in the evening. Swimming pool was unattended, the beds where without any cushions and you couldn???t change the angle, so quite uncomfortable and cheap (think IKEA level), obviously no bar service. You need to pay for water in the room, as nothing is free. Overall: We paid 212 euros for 1 night. But it was an offer, typical price is 300+. For that price, I???m used to a completely different service level. If it was advertised as a 2* and charged accordingly, I think most of the disservices could have been excused on the account of the outstanding natural environment that surround the hotel. Unfortunately the owner is failing completely on understanding what a elite establishment should provide.

Su Gologone is an amazing hotel - full of quirks and surprises. Despite the unconventional nature of the hotel, it still manages to operate with the professionalism and service ethics of the best of establishments. Food is spectacular, especially the tasting evening - be hungry! The pool area is great as are the incredible bars. Each room is individual, beautifully designed with outside baths and hot-tubs along with four poster beds. A certain shabby chic/faded grandeur feel has been created which we loved.