Grand Hotel Masseria Santa Lucia

Though hospitality was lacking, the physical structure of this hotel was fine - rooms were quite adequate and in good condition, the pool was attractive, though a bit chilly in September. The walk to the beach is quite far (perhaps 300 yards/meters) and there is no beach. The swim in the cove was, nevertheless, magnificent. The level of hospitality here was fairly dreadful. The tap water is undrinkable (salty) and the hotel charges several euros for a half-liter of water - which seems rather exorbitant considering the price of a room. There are no stores within walking distance to purchase water. The hotel is fairly isolated - far from any town, and taxis are difficult to secure. The hotel restaurant food is just OK, and the restaurant service seemed to focus on accommodating large tour groups instead of individual clients. There were loud outdoor musical shows (for tour groups) two of the four nights of our stay. The staff seemed pretty surly, focusing on tour groups instead of individual clients. In all, don???t book this place without a car of your own, and make sure you bring along a generous supply of bottled water. Unless it???s peak tourist season, you can do better.

Recently paid a visit to this hotel and had a pleasant stay. The hotel is spread over a very large site and you could end up walking 400 yard's to your room. Our room was very comfortable and had everything we needed. The food was good if a little overwhelming because of the number of portions and the size of them. Indoor and outdoor dining is available. You can walk to the sea but there is no beach,just rocks. Some of the staff were a little glum, maybe it's the end of the season but a smile costs nothing. Definitely need a car ro stay here but a good hotel for visiting the Puglia area.

Very disappointing. We booked a 4* after a string of Airbnb as a treat. We were allocated a room in a concrete single storey block that smelt damp and was definitely not even close to 4* accommodation. We were moved to one in the opposite block. Still poor but at least it didn???t smell. The noise from either side plumbing was horrendous made worse only by the fact the cleaners started at 7.30 am on the Sunday!! We were eventually loved to a room in the main block which looked much better and more like a hotel but an out of date holiday camp. However air con didn???t work and there???s no maintenance guy at weekend! Temp in room Was 27 degrees. They told us to sleep with the window open! Luckily someone else checked out early and we were moved to our 4th room (in a 2 night stay) which was nice. If you are considering this hotel a few important points - make sure you are guaranteed a room in the main building if you want anything like hotel quality. Unless you are planning not to leave hotel at all (or full board) you will need a car. There???s nowhere within walking distance. Ostuni a 15 min drive and is nice. The pool area is lovely and you can walk down the path to the sea (do t look at all the old furniture and rubbish dumped I assume by the hotel on the side of the path) and that???s quite nice. It???s not a sandy beach - just a small grass area with steps over the rocks to the sea. Food was good but it???s a set meal so doesn???t feel like eating out. Staff at reception were mixed some Helpful and understanding - others the opposite. I would not in all honesty recommend this place to anyone.