Best Western Hotel Genova

Booked this hotel for its position next to Porta Nouva Station (sadly it turned out the airport bus only goes to/from Porta Susa - about a twenty minute walk away - for the time being) but this was still a great place to explore the city from. The reception staff were not overly friendly at either check-in or check-out, we had booked a "deluxe" room but got a very plain white room (not like the really nice ones in their pictures). There are only two TINY lifts (just big enough for two people and a suitcase) so this could be an big issue when the hotel is busy. The hotel and room were spotlessly clean and the Dove soaps in the bathroom were great. The free wifi worked great and the TV channels were all Italian which is fine (but some had the option to switch to English). Strangely they still have actual keys for the rooms! The shutters on the window had been closed due to major works to the facade and this blocked most natural light but I eventually worked out how to open them and this made a huge difference. Lots of noise from the Via Sacchi street (especially trams and cars) and a fair amount of noise from neighbouring rooms too.

First the pluses. The staff is extremely friendly, attentive and helpful. The were always ready the assist us. The location, directly across from the train station, is about as far from the center of town as you want to be. It???s a 15-20 minute walk to the center of the city. There is, however, a metro stop very close, though it does not go to the city center. The issues we experienced may be due in part to the fact that there is extensive construction going on at the hotel. Water pressure & temperature was very inconsistent - one evening it was barely lukewarm and another time the water stopped altogether. Because the building is old & well insulated, and the A/C is turned off once autumn starts, the room was very stuffy even though temps were 15-17C at night. You can open a window but the hotel is on a trolley line and noisy. Breakfast on the weekends is hectic; they ran out of coffee completely one day. The breakfast staff tried hard to keep up. Weekdays are better. The bedrooms (we had a standard double) are normal European size. The bed was fine, with two large pillows. Our room was on the 5th floor where the roof slopes so if you are tall watch out for the ceiling beams!