As a couple who travel far and wide and have stayed in hotels from two star to luxury five-star establishments, I have to say that I agree with most things written in the recently published review by...
As a couple who travel far and wide and have stayed in hotels from two star to luxury five-star establishments, I have to say that I agree with most things written in the recently published review by TravelLovers2. While this is a beautiful hotel and, in many aspects, resembles a palace with its ornate decor and opulent furnishings, the room we were allocated was nowhere near worth what we paid. To put it bluntly, we felt like we'd been given the "cheap seats". On the 5th floor with no balcony, though a beautiful view of the garden and part of the pool, which was appreciated, the room was very small with limited storage space. The walls were paper thin, and we could hear everything from the rooms on either side of us, which means they would have heard us, too. Next-door's bathroom might as well have been in our room because we felt we were in there with them each time they showered, bathed, washed, dried hair, and even used the toilet. In a 5-star luxury hotel, this really is unacceptable. The bed was incredibly hard and left us with bad backs, suffice to say we used the spare duvets in the wardrobe as mattress toppers! We also didn't like how staff let themselves into our room at all times of the day when we weren't there, and I don't just mean to do the daily morning clean. Granted, it was generally to replenish items such as water, towels, and essentials, but it seemed to take away our right to privacy, leaving us feeling vulnerable especially when one time I'd left some personal items on the bed such as my underwear. Some may not bother about this, but when given a key to a private room, one expects that room to actually be your private domain for the duration of your stay and not a place any member of staff can just access morning, noon, and night. I should point out here that staff who did gain access rang the bell first, but the problem was that even when we were in, they gave literally a second for us to answer before letting themselves in anyway. On two occasions, both my husband and I were completely naked and had to shout no to stop someone walking in. This really is a violation of privacy, and before a very embarrassing incident occurs, if it hasn't done already, I suggest something changes. Something else that needs fixing is the air conditioning. It is absolutely useless.
The decadence of the corridors, bar areas, lobby, and restaurant are definitely 5 star, and the spa and pools are stunning. We found most of the staff friendly and approachable from concierge to waiters, from bar staff to cleaners. But for us, the room is exceptionally important, and unfortunately, we found this to be a massive disappointment. Having no balcony was such a let-down, and the cramped conditions, together with the ridiculously thin walls that resulted in little privacy, have cemented our decision not to return to this hotel.
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