Royal Hotel - Sanremo

Our second stay here about a year after our first stay. It is a fantastic hotel experience. Old world elegance, fantastic staff, a lovely town a short walk away and the Mediterranean just down the hill from the hotel. I cannot recommend this hotel enough.

Magnificent setting, spectacular spaces, stellar architecture, art throughout, divine sea views and swimming in the large salt water pool. Outstanding breakfast, the fine Coralina lunch, tasteful comfort. Sweet staff. Perfection.

This hotel doesn???t care about correcting mistakes they have made. We can???t recommend anyone to stay here if they are not even interested to compensate for putting their guests in emergency rooms and causing serious emotional trauma to 8 years old girls. Continue reading to find out what happened and their limitless arrogance and disdain towards their guests. We would like to mentioned Paola Russo at the hotel as someone who have been a good contact for us at the hotel. This is not a criticism of her, but rather the hotel management lack of care for their guests. My wife, who has had severe dairy and gluten allergies for over 30 years, explicitly informed the breakfast chef (a new face for us) of her dietary requirements for a plain omelet: absolutely no milk protein, butter, or cheese, and no gluten. This was a repeat of instructions successfully given to a different, older chef on previous days with no problems so we had no reason to believe it would be a problem this day. Approximately halfway through eating her omelet, my wife discovered it contained cheese. Upon confronting the chef who prepared it, he unequivocally and falsely stated that she had requested cheese. The immediate consequence came within 60 seconds: a severe allergic reaction, including swollen lips and pre-stages of anaphylactic shock. The ambulance arrived and she was rushed to the hospital where she stayed under intense medical supervision for the entire day. Our 8-year-old daughter witnessed this entire distressing event and was understandably upset and crying, effectively ruining our day. Her symptoms (swollen lips and problems with her throat) persisted the entire day. Even after leaving the hospital, my wife???s illness persisted during our subsequent travels the following week. Our ask for compensation was 3.900 Euros - exactly equivalent to the money we have paid the hotel for our rooms (excluding our food and beverages on our stay) and 1 day of lost income for us both. To add insult to injury with the claim, the hotel???s insurance company demanded that we also hired a lawyer (which is not free) that we disregarded. Now 9 months later their insurance company wired us 800 Euros in total compensation. Now 10 months after the incident with no further compensation I think it is time to warn other guests which is why you can now read this review.