Hotel Alpha

Throughout our stay we found the staff at the Hotel Alpha were exceptionally friendly, helpful and cheerful. The reception team were outstanding, and the waiting and bar staff all willing and genuinely doing their best. The location was to our liking, being close to the train station and with Sorrento being in easy reach. We stayed in the annex which was very modern and our view from our balcony was lovely. The bathroom was very good and the toiletries provided were replenished daily. The room was consistently serviced to a high standard. The downside of our stay was the dinner, where the temperature of much of the food brought to us was barely warm. Our other main concern was that having asked on occasions what a particular dish consisted of and then ordering it, on arrival at the table, the item did not resemble the description in any way. For example, a different meat to what was on the menu, and more alarming had we been vegetarian, when a stuffed pepper we expected by the description given to be a vegetarian dish, contained all meat. Every single night we found that the bread which was preplaced on our side plate just too hard to eat. The dessert trolly did on a few occasions have some nice desserts, especially the left over semifreddo which found its way to the trolly one evening, after a large party of special guests had all been served. On the menu the assorted ice-creams consisted of chocolate and vanilla then some nights only chocolate and worse still some nights no ice cream available at all. We had been concerned having read some of the reviews about the food in September 2022, after we had already booked, but hoped for the best. Having been to Italy several times, this sadly turned out to be the worst Italian food we have been served. We spoke to some guests who had stayed at the Alpha on previous occasions and they conveyed to us their huge disappointment in the decline of the standard of the food in the dining room. Other aspects of concern were having to request an ice bucket on occasions after the bottles of White and Rose wines we had ordered, were opened, poured then left on the table without an ice bucket. There were some large groups staying in the hotel which meant the usual nice wine glasses were in short supply and some guests on tables of two and four were given the Paris goblets used for the fruit juice at breakfast, rather past their best, due to the number of times through the dishwasher, so they were dull and cloudy. Not ideal, especially as we were aware of the high mark up on the wine made by the Hotel Alpha, having seen a number of identical wines available, in a local supermarket at a fraction of the cost. The breakfast was generally okay but certainly not outstanding or varied if you were staying a number of days. There was sometimes a considerable delay in replenishing the cheeses and meats and some other items after the large groups had been through. Summing up the Hotel Alpha’s location enabled us to easily independently explore the wider area, but the food was a major disappointment and really took the edge off what could have been a great stay.

Hotel Alpha is spotlessly clean, really well maintained and in an excellent location. Walking a few minutes out of the hotel and you can be looking out across the bay at Sorrento and Vesuvius with breathtaking views. The best part about the hotel was the amazing staff. Everyone took time out of their day to welcome us and make a fuss of us, especially our 1 year old. Thank you all, and especially to Martina, Elena, Ana and Martina - you made our holiday so special.