Grand Hotel Ambasciatori

Stylish chic hotel, with impactable staff who's attention to detail made our stay a 5 star rating. Breakfast was exceptional as was dinner. The pool area is ideal to chill and admire the views or sit along one of the tables and look out to sea. Our room was styled in traditional Italian decor. Thank you

AVOID THIS HOTEL for Your Wedding in Sorrento. I wish I had heeded the warnings in other reviews before booking our stay at the Grand Hotel Ambasciatori for our wedding. Unfortunately, our experience was marred by the unprofessionalism and rudeness of the reception staff and management, which added unnecessary stress to what should have been a joyful occasion. While the hotel itself boasts lovely amenities and a fine location (just a 20-minute walk to the town center), the lack of communication and care from the reception team overshadowed any positives. Despite our efforts to inform the hotel about our wedding, there was a complete absence of acknowledgment or celebration from the staff. We received no congratulations???no note, no courtesy, not even when I arrived in my wedding dress. On the day before the wedding, after checking into our suite and emphasising (several times before checking in and in person at the hotel) the significance of our stay, things took a turn for the worse. When I requested access to my room for myself, my maid of honor, and friend to steam my dress???a necessary task for such an important day???the reception staff insisted that my friends needed to provide passports for entry, which they hadn???t brought and the hotel NEVER TOLD ME THIS WAS PROTOCOL. This rigid adherence to "policy," combined with their dismissive attitude, was incredibly disheartening. Despite my polite explanation that it was my wedding day and we were pressed for time, the staff remained unhelpful, I even asked them if we could stream the dress in reception but was bluntly told NO. After a frustrating exchange, they reluctantly allowed us into the room but only after mandating that my friends bring their passports the next day. This lack of foresight from the hotel caused me to scramble to arrange the DAY BEFORE MY WEDDING for my photographer, hair and makeup team, mother and brother who also needed their identification to access my room. On the morning of the wedding, I encountered further obstacles. When I called reception to ensure that my hair and makeup artists could come up to my room, I was met with complete reluctance. The receptionist informed me that only FOUR PEOPLE could be in the room at once, a policy I had never been made aware of and have never read anywhere in their documentation. As a result, I had to send two artists downstairs, which delayed my preparations by nearly 45 minutes and prevented important pre-ceremony photos with family and friends. My hair and makeup artist is extremely popular and she explained she???s worked in Sorrento for weddings coming up to 7 years and has not known this policy in any other hotel, not even the hotel next door, Grand Riviera. So clearly this is something they have made up and do not want to tell anyone until it???s too late. The lack of empathy from the hotel staff was disheartening. Even our taxi service I arranged through Enchanting Sorrento (NOT THROUGH THE HOTEL), exceeded the hotel???s efforts by providing complimentary champagne and making an effort to enhance our experience. If you're seeking a stress-free and memorable wedding day, I strongly advise against booking the Grand Hotel Ambasciatori. This experience has been a significant disappointment for us, and having coordinated our wedding meticulously, I feel compelled to warn others to consider alternative venues.