Hotel Villa Fraulo

We stayed 3 nights for a wedding in Ravello First night, we suffered with no air. We asked for support when we got back late at night as we had rehearsal dinner. The front desk didn???t help. Next day we told them we didn???t have air, nothing was done again. We had the wedding that day and they asked us to wait until maintenance would come to verify it would be fixed. I???m not waiting in my room for a maintenance person when I had wedding activities to attend. Arriving in room again after wedding, with no one checking our room at all, and no air! the service desk said they couldn???t help us. Even asked for a fan for room. Nothing!!! We ended up pulling the couch outside on the balcony next to the noisy street to atleast get some air. Picture shown. Oh can???t believe we paid for a hotel night that I had to sleep outside!!! We had more wedding activities the third day. When we arrived Sat night they finally put 2 portable fans in the room- we had an early flight so we only enjoyed this hotel with 2-3 hours of air conditioning. Flight out if Naples at 6am so 3 am pick up. I sent an email when arriving back to US only email. They only provide one email on website, I gave them 1 week to reply. Nothing!!! So???.. here???s the real deal! This was actually awful and unacceptable with no resolution or apology.

First, the staff is top-notch. They'll help you with everything, especially parking for your rental car. (Otherwise, parking is nonexistent.) The rooms are beautiful with all of the amenities. Of course, the views of the Gulf of Salerno and the Amalfi Coast are exceptional, worthy of 5-stars. Ravello is a lovely town, and the hotel is within easy walking distance to all of the local shops and restaurants. Although expensive - but certainly comparable to everything else in the area - the stay was well worth the cost. Highly recommend.