Botanico San Lazzaro

Absolutely lovely hotel. Staff were extremely friendly and helpful. Very clean including pool area. Plenty of sun loungers over looking the coastline. Would definitely recommend this hotel. Only thing to be mindful of is there are a lot of steps up to the hotel - glass lift ride plus 77 steps; no lift 200+ steps. But definitely worth a stay. Loved it.

How they can say they are a 5* hotel is disturbing! I wouldn’t even push a 3* hotel! (Only a handful of photos as we have so many more) We have just come back from staying here for 5nights for our honeymoon and it was AWFUL!! To start with if you aren’t that fit you are going to struggle because the only way to get up to the hotel is by a cliff side list then you need to climb about 50+ steps to reach it. It’s extremely dated, parts of the hotel are derelict and very dirty! No one shows you around, staff hardly speak English and we complained every day we were there. When we went to the room when we arrived moths flew out from the kitchens, there were bugs in the shower & even squashed bugs on the wall! The aircon did not work at all in our room & everytime we went to reception to complain they just tapped away on their computer then said it was fixed, when it wasn’t! We had live wires exposed on lights, room phones not working & wires exposed, the cleaner would only come in the room to change towels & make the bed…nothing else! Plus twice after cleaning she took the electricity key out of our room! We got the fright of our lives 3 times in the morning between 5am and 6.15am when the full bedroom lights turned on and the aircon control panel flashed (the only way of turning the main lights was by the room door which we were both asleep & obviously petrified! My husband said there must be water in the system & a huge problem. We stayed bed & breakfast and were gobsmacked that when we went to breakfast on the first morning that it was minimal/super basic and if you even wanted anything like an omelette or eggs etc you had to pay an additional 12-15 euros and they don’t even have toast! Be prepared to pay 15 euros for a Coca Cola and 15 euros for a beer and avoid the tasting menu restaurant as that’s 400+ euros (a guest told us that). Service is shocking, we also had cold coffee services one morning, gone off milk on my cereal that I was nearly sick. No drinks serviced at the pool I had to climb the stairs to the main hotel to find them chatting. when we checked out today they stated we never complained & that they would have moved us to another room if they had known but in fact we even left our keys with that lady on Tuesday when we had enough to go to our room & fix the problem! Honeymoon ruined!!!

The boutique hotel sits high on the cliff, with wonderful views. The furniture suits the pretty building. This hotel is not suitable for any mobility issues. It is part serviced by a private funicular, but there is still nearly 100 stone steps to access the hotel. Our room didn't have a shower. So it was very difficult washing hair etc,as only had a hand held hose attached to the tap. This reminded me of the 70's. When we checked out reception said had we asked for a shower!! Only a few rooms occupied, so why didn't they ask us on arrival! Our room was small, but very clean and serviced twice a day. Breakfast was a buffet, but not offered any fresh cooked food. Boiled eggs very cold! Restaurant staff pleasant. Hotel has a cacti garden. Open to the public.