You will receive your documents for any pre-booked trains 3-4 weeks prior to travel.
For most train journey(s) you will receive a ticket with your travel documents - This is identifable by having a QR code visible on the document.
You will need to print this and take a copy with you or alternatively show a copy on a mobile device to the on-board staff.
If the document you receive from us states ‘Not Valid For Travel’ , this means you are travelling on a regional service and are required to Check-In on line with the train provider.
Online check-in is available as soon as you receive your tickets from us.
There are two ways in which you can check in:
Online using the check-in facility
Using the Trenitalia App (Available on the Apple App Store & Google Play Store
Should you encounter any issues checking in for a Regional Train, please speak to a member of Trenitalia staff at your departure station or alternatively the conductor prior to boarding the train.
Further information on the Check-In process can also be found on the below link
https://www.trenitalia.com/en/purchase/digital-regional-ticket.html
Transfers from the train station
If you have booked an onward transfer with Citalia from your arrival train station, please find the meeting point information below. Please note due to the number of stations in Italy, we’re unable to list every train station. The larger stations below have more than one exit and you will find the designated meeting point stated. If your station is not listed, this means there is only one exit where your driver will be waiting for you with a Citalia sign. If you do encounter any difficulties in locating your driver, you will find the phone number for our local provider on your departure documents.
|
STATION |
ARRIVAL INFORMATION |
|
Bari Station |
Please make your way to the meeting point which is at the exit PIAZZA ALDO MORO where the driver will be waiting with the car and a board displaying your name. |
| Bologna Centrale Station |
In order to meet your transfer, from the arrival platform of High-Speed trains (Italo & Freccia Rossa) you will need to go to floor -2 near KISS&RIDE. If you arrive on a Regional train or Intercity train, from the arrival platform go to the main exit of the station, go left and meet the driver in the parking space near the Burger King. |
| Bolzano Bosen Station |
Please make your way to the exit where you will be met by your transfer driver. |
| Brescia Station |
Exit the station to meet your driver. |
| Desenzano Station |
Exit the station to meet your driver. |
| Diano Marina Station |
Exit the station to meet your driver. |
| Florence Campo di Marte Station |
In order to meet your transfer, head along the platform and take the stairs to exit ‘sottopassagio’ (underpass). Once you get to the bottom of the stairs, follow the under passage/sottopassagio to the outside exit. Your driver will be waiting outside this exit in the taxi bays opposite the Expert electrical shop. |
|
Florence SMN Station |
In order to meet your transfer, please make your way to the pharmacy (towards the main station exit on the left) where your driver will be waiting for you. If you cannot locate your driver or experience a delay collecting your baggage, please contact the emergency number: 00 39 351 7001248. |
| Milan Centrale Station |
In order to meet your transfer, exit the platform area and turn to the left and you will see Burger King. The driver will be waiting for you in front of Burger King. |
| Naples Centrale Station |
In order to meet your transfer, please make your way to the end of the platform where your driver will be waiting for you. If you cannot see your driver, please make your way to the end of platform 24 and wait near the fountain and your driver will locate you. |
| Rome Termini Station |
In order to meet your transfer, pass through the security gates located at the end of the platforms and make your way towards platform number 1. Your driver will be waiting by the green cross sign of the pharmacy close to platform number 1. If you cannot locate your driver or experience a delay collecting your baggage, please contact the emergency number: 00 39 351 7001248. |
| Perugia | In order to meet your transfer, your driver will be waiting at the arrival platform with a sign. If you cannot locate your driver or experience a delay collecting your baggage, please contact the emergency number: 00 39 351 7001248. |
|
Sestri Levante Station |
Exit the station to meet your driver. |
|
Taormina-Giardini Station |
In order to meet your transfer, please remain on the platform and the driver will locate you. |
|
Venice Santa Lucia Station |
In order to meet your transfer, please make your way to the end of the platform where a representative will be waiting for you holding a Citalia board and they will direct you to the water taxi which has been allocated to you. If your train is delayed by 30 mins or more please make your way downstairs to the main concourse, take a left and wait next to the church. |
|
Verona Porta Nuova Station |
On arrival into Verona Porta Nuova, please make your way to the main exit door. Out of the main door please turn left where you will find the driver holding a Citalia sign. |
|
Viareggio Station |
In order to meet your transfer, please leave the platform using the stairs or the lift and meet your driver in the underpass between the platforms. Should your train arrive at platform 1 please wait on platform 1. |
You are not required to stamp your tickets at the station before boarding a train.
However, If you have bought your train ticket locally, you are required to stamp it at a ticket machine before you board the train.
