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COVID-19 Refund Guarantee | Exclusive £100 off website bookings*
Exclusive £100 off website bookings*
Sunny fields in Tuscany, Italy; Shutterstock ID 180212603; PO: Citalia

Travel with Confidence

Your holiday plans are in good hands

Our commitment to you

With travel restrictions lifting around the globe this year, we are holiday-bound once again. At Citalia, we are committed to working with trusted partners and making sure that their hotels meet our standards to give you the peace of mind that you can holiday safely.

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Book with Confidence

Enjoy free amendments and cancellations on your booking.
[See details below]

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Curated by experts

ABTA and ATOL bonded, we've been curating holidays for over 90 years, offering a 24/7 concierge service for peace of mind.

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Destination knowledge

We will only offer you destinations that we know are safe to travel to, underpinned by FCDO advice.

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Trusted partners only

We make sure that our partners have your safety and well-being at their core.

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Privacy options

Private accommodation and dining options are available. All holidays come with private transfers to resort.

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Health and safety

All of our partners must adhere to local health and safety standards, which we closely monitor
[Jump to FAQs]

Call us today to speak to one of our Italy Experts for further travel advice, hotel recommendations or to begin planning your next Italian holiday.

01293 765055 Or Make an enquiry

Book with Confidence

In these extraordinary times, we want to reassure you that if you need to change your holiday plans, we are here to support you.

Book today and take advantage of our Book with Confidence promise, giving you a refund guarantee, free amendments and free cancellation up to 3 weeks before departure, should you need to make any changes.†


We will refund you if we have to cancel the trip.†

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FREE Amendments
Change your holiday up to three times with no amendment fee (any extra holiday costs incurred are payable).
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FREE Cancellation
You will get a refund if you have to cancel your trip due to COVID-19. You can cancel your holiday up to 21 days before departures for FREE excluding any non-refundable costs.†
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COMPLETE Financial Protection
Your trip is protected through our ATOL bonding & ABTA membership.

COVID-19 Testing Guidance

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COVID-19 Testing Guidance
With COVID testing becoming the norm in the world of travel, we’ve put together some guidance for you on what tests you may require when travelling to resort and returning home.

Useful Information

We highly recommend that you familiarise yourself with the travel advice provided by government bodies and sign up to the latest travel alerts relevant to the destination you are travelling to on your holiday. Here you will be able to gather specific information and requirements you may need to follow around local COVID-19 legislation. 

Here are some helpful links:

† What you need to know:

  • In accordance with your statutory rights, you will receive a guaranteed refund if we have to cancel your trip where travel to the destination would contravene the travel advice issued by the Foreign, Commonwealth and Development Office (FCDO)
  • You will receive a refund if you can’t join your trip because you or a member of your party is diagnosed with COVID-19 or has received a request from the NHS Test & Trace team to self-isolate. (View full terms below under heading: Free cancellation - COVID-19 refunds).
  • Up to 21 days before departure you can change your holiday up to three times with no amendment fees (excluding international flights, and any non-refundable in-destination costs).
  • Up to 21 days before departure you can cancel free-of-charge and we’ll refund you less any non-refundable costs. Although every effort is made to ensure any non-refundable fees are minimised, there are occasions where we must commit to international and domestic flights, accommodation, and other services to support the running of our holidays. The value of non-refundable costs can be requested from your sales agent at the time of booking.
  • Your payments are financially protected through either our ATOL bonding or ABTA membership.
  • Valid for new bookings made on or after 4th January 2021 and up to and including 31st May 2022.

Free cancellation - COVID-19 refunds

  • Where you cancel in accordance with these terms, we agree to waive our usual cancellation charges and provide a cash refund if you cancel between 1 and 21 days prior to departure for a COVID-19 reason.
  • You must contact your travel insurance provider in the first instance to ascertain if they offer cover for COVID-19 related reasons, and if your circumstances qualify for a claim to be made with them.
  • You must notify us of your need to cancel for a COVID-19 reason as early as possible (and at the latest 24 hours before your scheduled departure), and must provide us with appropriate written official evidence of the COVID-19 reason. Please note that evidence must be provided so if you have what you believe to be COVID-19 symptoms, you must arrange and take a test as soon as possible. In the event that there is insufficient time to take a test before your departure on holiday, please call us by telephone or contact us by e-mail as soon as you can so that we can discuss your options with you.
  • We have the right to refuse to allow you to cancel and receive a cash refund where we are not reasonably satisfied that you are cancelling for a COVID-19 reason. In such circumstances normal cancellation terms will apply.
  • Your COVID-19 reason must prevent you safely joining your scheduled departure and we will take into account current applicable UK Government and/or destination government coronavirus guidance.
  • For the purposes of these terms a “COVID-19 reason” is either a confirmed diagnosis of COVID-19 within 21 days prior to departure or an order, via the NHS’s track & trace team, to self-isolate due to contact with a person who has, or may have, COVID-19.

Full terms and conditions apply and can be found on our booking terms page

Ideas to make your money travel further

Plan a luxury holiday to remember and take a peek at our latest holiday deals. From romantic breaks for two or something for the whole family, our Italy Experts are here to help.

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Late holiday deals
Enjoy dramatic Italian coastlines and picture-perfect towns, where could you be heading to this autumn?
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Twin & Multi Centre Deals
Experience more of Italy for less with our twin and multi centre holiday deals and cover some of the most renowned destinations in Italy all in one trip.

Call us today to speak to one of our Italy Experts for further travel advice, hotel recommendations or to begin planning your next Italian holiday.

01293 765055 Or Make an enquiry

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What our customers think

We have been helping our customers discover the real Italy for 90 years now. Our experience and expertise, together with our attention to detail and personal touch, really does make us the leading Italian holiday specialist