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These Website Terms and Conditions will apply to: (A) Your Use Of Our Website; (B) Our Supply Of Products And Services; and (C) Our Contact With You.
This Citalia website ('Website') is owned and operated by the Travelopia Group ("Citalia", 'we', 'us', 'our") a company registered in England and Wales with its Registered Office at Origin One, 108 High Street, Crawley, West Sussex, RH10 1BD (company number 446617) and which trades under a number of brands. We are a member of the Travelopia Group Group of companies. We are fully bonded by the Civil Aviation Authority under the Air Travel Organisers Licence (ATOL) with ATOL number 0285. We are also members of the Association of British Travel Agents and our membership number is V4068.
Please ensure that you review all of the following sections of our Website Terms and Conditions carefully before using our Website - your use of and access to any page or part of our Website indicates that you agree to comply with and be bound by all of these terms and conditions.
If you do not agree to our Website Terms and Conditions you will not be permitted to access or use our Website.
You may only use this Website:
You agree that you shall not:
This Website displays registered and unregistered intellectual property such as brands, designs, data, content, copyright material and trademarks, with rights in the United Kingdom and/or other countries and which belong to us or to companies within the Travelopia Group or which have been licensed to us. Other product and company names mentioned and third party content displayed on this Website are proprietary to their respective owners. You are not licensed to use any of the marks on our Website unless written permission is granted, and you may not meta tag any of these marks.
Unless otherwise stated, we own (or are licensed to use) the intellectual property rights in the content and information in this Website, including (without limitation) all text, sound, photographs, images, logos, videos, maps, podcasts, blogs, customer reviews, graphics, design, underlying source code and software. Subject to the 'Authorised Use' section above, material and information, either whole or in part, from this Website may not be reproduced, copied, republished, downloaded, posted, broadcast or transmitted in any form or medium without our and/or the appropriate owner's prior written permission.
The following copyright and trademarks used on this Website are acknowledged:
If you wish to include a link to our Website, unless you have our written permission, you may only do so to our homepage.
This Website contains links to other websites that may either be websites operated by companies or brands which are members of the Travelopia Group of companies or external websites operated by our selected suppliers or partners or other third party websites. Occasionally as you browse, book travel arrangements or use the functionality on this Website we may provide you with links or connect you to websites which may be our branded or third party branded sites. These links or connections are made available so you can search for and purchase additional services, find out further information on our services and your personal travel arrangements quickly and easily and find out about the products and services of our other group companies and brands. Please note that we are not responsible for nor do we endorse the content of these websites and your access and use of these websites will be subject to the terms and conditions of those websites.
Normally when you purchase our products and/or services and book travel arrangements on this Website your agreement is with Citalia and if not we will make it clear to you that Citalia is acting as an agent for another travel provider. If you book a flight only that is operated by Thomson Airways then your contract is with them. See our Booking Terms and Conditions for the terms and conditions relevant to the purchase of travel products and holidays from us.
In addition, when you book any products or services from us, you will do so subject to these Website Terms and Conditions, our Booking Terms and Conditions and such further terms and conditions as may be applied by the hotel or cruise ship where you will be staying (together, the "Conditions of Contract"). These Conditions of Contract constitute the entire agreement and understanding between you and Citalia in relation to their subject matter. By proceeding with a booking, you acknowledge that you have read and understood all of the Conditions of Contract and agree to be bound by them. However, if you do not or cannot accept our Conditions of Contract in full, you must stop using our Website immediately. These Conditions of Contract may vary from time to time. By browsing this Website you accept that you are bound by the Conditions of Contract current at the time when you browse or book.
Please note that Citalia may provide accommodation, transport from a wide range of third party accommodation providers and carriers including airlines, ships and railways. The provision of these arrangements will be subject to the terms and conditions of each provider or carrier as part of your Conditions of Contract with us (either as agent for the provider or carrier or as part of our holiday package as you will see in the Booking Terms and Conditions). Other holiday and travel related services such as travel insurance, car hire, foreign exchange and travel money cards are supplied by our selected service providers and are available for you to purchase through our own branded websites or directly via the supplier website - the supply of these products and services to you shall be subject to the terms and conditions of each service provider and not us. You can find information on most of these suppliers and their services on our Extras page. We cannot list all of the supplier's and their terms and conditions here but you will be able to find the terms and conditions or conditions of carriage for these suppliers on their own web sites - you will need to have read them carefully before you book and/or travel. If you are unable to find these then please Contact Us.
Information about cookies and their use by us on this Website can be found in our Statement on Cookies.
These terms and conditions do not affect your statutory rights.
We may remove or make changes to the products, information, content, materials, tools and features on this Website at any time without liability and without notice to you. We also reserve the right to immediately terminate or suspend your use of or access to this Website at any time and without notice if we consider that you have breached any of our Terms and Conditions. We may also change or modify all of any parts of our Terms and Conditions at any time and such changes or modifications shall be effective immediately upon their publication. You should review these regularly to ensure you are familiar with the most up to date version. Browsing and continuing to access or use our Website constitutes your acceptance of the updated terms and conditions and you agree to by bound by the updated terms and conditions.
Please read these Terms and Conditions carefully before entering the competition. By entering you indicate that you accept these terms and conditions and you agree to be bound by them.
1. Promoter’s Details: Citalia (the “Promoter”), a member of the Travelopia Group of Companies, registered in England and Wales under number 446617and whose registered office is at 108 High Street, Crawley, West Sussex, RH10 1BD.
2. Eligibility: This competition is open to anyone resident in the UK or the Channel Islands, who is eighteen (18) years of age or older. Employees and immediate family (defined as parents, children, siblings, spouse and life partners) of the Promoter or its affiliates, subsidiaries, advertising or promotion agencies are not eligible to enter this competition.
3. How to Enter:
a. Internet access is required to participate. To enter you will need to complete our sign up competition form and provide your name and a valid email address to the Promoter.
b. Only one entry allowed per person. No purchase necessary. No entries from agents or third parties or entries automatically generated by computer will be accepted. Incomplete or corrupted entries will not be accepted. Entries will only be accepted if they comply with all entry instructions.
c. Promoter reserves the right (in its absolute discretion) to reject entries and disqualify entrants, including without limitation where the Promoter has cause to believe that (i) there has been a breach of these terms and conditions or (ii) the entrant has interfered with the fair running of this Competition, including without limitation by manipulating entries or the results, or has provided false information or has acted unethically in any other way.
5. Dates: The competition commences on 21 December 2018 and closes at 12:00 on 21 March 2019 when all entries must be received.
6. Receipt of Entries: The Promoter cannot be held responsible for network, computer or software failures of any kind, which may restrict or delay the sending or receipt of your entry. The Promoter is not responsible for entries not received and/or any lost entries.
a. There is one prize on offer which amounts to a £1,500 voucher to be spent on a package holiday, consisting of at least 5 nights’ accommodation, through the Promoter.
b. The voucher must be used to make a holiday booking with the Promoter anytime from the date you are awarded the prize up to 30 October 2019. Travel must be completed by 31 December 2019. It is the winner’s responsibility to check all details of the trip for which they are to use their voucher and ensure all visa and passport requirements are fulfilled and to arrange their own travel insurance and to ensure they can afford to pay any balance and additional costs. For the avoidance of doubt the entirety of the Promoter’s booking terms and conditions apply to any holiday booked with a winning voucher including obligations to pay any additional deposit and to pay the balance. For full details of booking conditions which apply please see https://www.citalia.com/about/terms-and-policies/terms-and-conditions/ for details. Please note that should you make a booking and then cancel then the cancellation terms of the Booking Conditions apply in full save that, for the avoidance of doubt, no cash refund, transfer or otherwise alternative of the Prize will be made and any cancellation shall result in a loss of the Prize with no liability or otherwise on the Promoter with regards the same.
c. The prize is not transferable and no alternative will be offered. There is no cash alternative or exchange. No compensation will be payable by the Promoter if the winner is unable to use their prize as stated and any cancellation shall be treated as per clause (b) above.
d. For the avoidance of doubt, the winner is solely responsible for all additional costs and expenses associated with the prize. e. The prize cannot be awarded to any person who, for any reason, would not be allowed by law to purchase or use the prize.
8. Selection of winners: The winner(s) will be chosen at random from all eligible entries.
9. Notification: The winner(s) will be notified by email within 28 days of the competition closing date with instructions on how to claim their prize. If a winner cannot be contacted or is unable to accept their prize, the Promoter reserves the right to choose another winner from eligible entries received.
10. Winner(s) details: Details of the winner, name and country of residence, will be obtainable after 21 March 2019 by writing to the Promoter at Citalia, Origin One, 108 High Street, Crawley, West Sussex, RH10 1BD. The winner may be required to participate in post-competition publicity.
11. General: The Promoter reserves the right to amend the competition in exceptional circumstances. All entrants agree to abide by these terms and conditions and the Promoter reserves the right to exclude entrants for any breach of these terms and conditions. The Promoter’s decision is final and no correspondence will be entered in to.
12. Governing Law: These terms and conditions are governed by English law and the Promoter and the entrant hereby submit to the exclusive jurisdiction of the English Courts.
To the maximum extent permitted by law, we disclaim all warranties, whether express or implied by statute, custom or usage relating to the information contained in this Website and we shall not be liable for any losses or damages whatsoever, whether in contract, tort (including negligence), or otherwise arising from this website, or from any interruption or delay in accessing this Website.
This Website has been designed for use within the United Kingdom. By accessing this Website you are agreeing that the Courts of England will deal with any disputes which may arise between you and us, and that English law shall be the applicable law.
LAST UPDATED: August 2018 Specialist Holidays (Travel) Limited 2012