Hotel Plaza Opéra

Super location and really nice boutique hotel, The room we had was on the small side but that is fairly typical for the area. It was, however, clean, well appointed, and super quiet. The hotel is in a perfect location - right in the center of Palermo but on a quiet corner near a main street. Easy check-in and out and definitely recommend.

I would like to preface this by saying this is a good hotel. The rooms are very clean, the bathroom is amazing (great shower), beds are comfortable and the location is good. The rooms are definitely small and they don’t have any sort of special view. The only reason I didn’t give this a 4/5 is because of the service and the breakfast. Everyone at the reception was wonderful, but I can’t say the same for the staff at the restaurant. They were just generally kind of rude. At breakfast (which I don’t recommend, but more on that later) there were only two servers (a women and a man) and the man was always just mad. He had a rude look on his face, never greeted us, when we asked for something he would pretty much roll his eyes, you get the point. We also went to dinner at that same restaurant and again the staff was really rude, it was just like a general god complex they all had, don’t know but we definitely didn’t feel welcome. Now, the breakfast. While they did have a spread of breads, three different kinds of fruit, two juices, and two kinds of ham, that was pretty much it. Little to no options for gluten and lactose free diets, the eggs (which no one offers but is you ask you can get) were okay at best. You’re better off going to get breakfast at a cafe nearby where you can really get your moneys worth.

I just spent 18 days at the Plaza Opera hotel. It was an excellent choice on my part. Not knowing what to expect, they've exceeded all expectations. It is a small, quaint boutique hotel. Cleanliness seems to be a top priority for them. All of the staff were extremely, polite, accommodating and helpful when needed. Some might consider the rooms small, but they are very comfortable, and my bathroom was very large with a very large walk-in shower. There is no ostentatious artwork on the walls of the room, only a television which I did not watch. The room was cleaned every day. And the cleaning staff is extremely accommodating and professional. I highly recommend this hotel and I am considering staying there again next year on my trip to Palermo.