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Holiday Search

    • Where to?
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    • Departing
    • Staying For
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      Max nights bookable online is 20
      Call 01293 762410 * To get the best price for more than 21 nights
    • Where from?
      Any UK Airport
    • Adults
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      Maximum of 8 occupants per room.
      Call 01293 762410 * To book more than one room.
      Children (2-11)
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      Maximum of 8 occupants per room.
      Call 01293 762410 * To book more than one room.
      Child Ages
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      Choose an age for each child.
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      Only one infant per adult allowed.
      Infants under 2 
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Want to talk to us?

By Phone

If you would like to talk to someone for further details, or you are ready to book your holiday with Citalia, our Specialist Travel Advisors will be pleased to assist. Calls may be monitored or recorded for training purposes.

Call 01293 762410 *

Opening Hours

Monday to Thursday
9am to 9pm
Friday to Saturday
9am to 8pm
Sunday
9am to 7pm

By Post

Citalia
The Atrium
London Road
Crawley
West Sussex
RH10 9SR
United Kingdom

Useful links

Travel information

Flight tickets

Amending or cancelling your booking 

To make a payment you will require:

  • Booking reference
  • Lead passenger surname
  • Departure date

Pay your Balance Online

All credit card payments are subject to a 1.5% fee. There is no fee for debit card payments.

The full balance of your holiday must be paid no later than 10 weeks before departure, or your holiday may be cancelled and charges made accordingly. Where travel is within 10 weeks of the booking date you must pay the full amount at the time of booking.

Other ways to pay

Want to talk to us before you jet off on holiday?

By Phone

If you would like to discuss your existing Citalia booking, our Specialist Travel Advisors will be pleased to assist. Calls may be monitored or recorded for training purposes.

Call 01293 762410 *

Opening Hours

Monday to Thursday
9am to 9pm
Friday to Saturday
9am to 8pm
Sunday
9am to 7pm
31 December
9am to 5.30pm
1 January
Closed

By Email

Contact us directly at citcustomer.services@citalia.co.uk, or complete the form below and well get back to you.

If you do not provide a booking reference, please provide the lead passenger name , address and date of departure to help us answer the email.

By Post

Citalia
The Atrium
London Road
Crawley
West Sussex
RH10 9SR
United Kingdom

To make a payment you will require:

  • Booking reference
  • Lead passenger surname
  • Departure date

Pay your Balance Online

All credit card payments are subject to a 1.5% fee. There is no fee for debit card payments.

The full balance of your holiday must be paid no later than 10 weeks before departure, or your holiday may be cancelled and charges made accordingly. Where travel is within 10 weeks of the booking date you must pay the full amount at the time of booking.

Other ways to pay

Want to talk to us when you get back?

By Phone

If you have any feedback from your recent Citalia holiday, our Specialist Travel Advisors will be pleased to assist. Calls may be monitored or recorded for training purposes.

Call 01293 762442 *

Opening Hours

Monday to Friday
9am to 5:30pm
Saturday
Closed
Sunday
Closed

By Email

Contact us directly at customer.relations@citalia.co.uk, or complete the form below and well get back to you.

If you do not provide a booking reference, please provide the lead passenger name , address and date of departure to help us answer the email.

By Post

Citalia
The Atrium
London Road
Crawley
West Sussex
RH10 9SR
United Kingdom

If you've had a issue on holiday

Please read our guide to common complaints and issues.

After your holiday

If you have already made a complaint

If you have already made a complaint and remain unhappy with our offer the following options are available to you. ABTA’s scheme for the resolution of disputes can be found by visiting www.abta.com or you are able to register your complaint with the European Commission Online Dispute (ODR) this can be accessed at http://ec.europa.eu/consumers/odr/.

 

Passengers requiring special assistance

Wheelchair and special assistance for passengers with reduced mobility and/or sensory impairments can be provided at most airports. It is essential that you arrange this with us at the time of booking to avoid disappointment. If you do not make this request in advance, we cannot guarantee that the service will be available. 

How can I arrange assistance at the airports?

Airport wheelchair assistance can be arranged at all airports for your holiday. Simply contact us on 01293 762410* and tell us the type of assistance required.

  • General assistance through the airport to help you with the distance (WCHR)
  • Assistance through the airport including any stairs that you will struggle with (WCHS)
  • Complete assistance to your aircraft seat if you are wheelchair bound (WCHC)
     

I am taking my own wheelchair on holiday with me; can I use this to assist me through the airport?

We will need to notify the airline of your wheelchair and its dimensions and weight and request for you to use it through the airport; however the final decision lies with the airport staff upon check-in. We would recommend that you also request for airport assistance at the time of booking in case the airport staff does advise you to check-in your own wheelchair, you will get an airport wheelchair to use.

I will be carrying medical equipment onboard as part of my hand luggage, do I need to inform you?

Yes, please inform us of any medical equipment you will be taking on holiday with you and if you will need to use this onboard your flight as it may need to be cleared with the airline. 

I am taking medication on holiday; will I need to inform you?

It is recommended that you carry a repeat prescription with the medication in its original pharmacy packaging or a doctor's letter confirming any liquid medication that exceeds the 100ml per bottle limit.

Can I hire a wheelchair or mobility scooter in resort?

You can hire a wheelchair or mobility scooter in majority of our resorts. We would need to contact our Ground Handlers to check arrangements and costs. On some occasions we may not be able to assist with the arrangements due to insurance purposes and you would therefore need to contact the recommended company directly.

I require a specially adapted vehicle to pick me up from the airport and take me to the hotel and return, can this be arranged?

Yes, majority of our suppliers will have these and we would need to contact them for availability and costs for your dates. Please contact us on 01293 762410* to make arrangements. 

Will a private transfer accommodate us, our suitcases and a collapsible wheelchair?

This will depend on your party size and the size of vehicle used by our suppliers in resort. We would need to contact them to advise of any mobility aids to check and/or arrange vehicle size if needed. If a larger vehicle is required, there may be additional charges incurred.

Special Requests

Please advise us of any special requests at the time of booking or as soon after as possible. These include:

  • Vegetarian meals
  • Airline seating
  • Specific floors in a hotel

We will always do our very best to fulfil any special requests, however they cannot be guaranteed unless confirmed in writing. We regret we cannot accept any booking which is conditional upon the fulfilment of a particular request.

Once you have booked please call 01293 762410* to request special requirements, quoting your booking reference number.

Contact our PR team

If you are a journalist looking for fact box information, last minute deals, to discuss press trips, feature ideas and travel trends or to receive our press releases please contact:

Call us on: 01293 457891*