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Amend my booking

We appreciate you may need to make changes to your holidays after booking. If you want to change any details (e.g. transfer to a different Citalia holiday, departure date, airline, airport, change the number of people booked to travel, change or cancel an excursion or pre-departure special offer, etc), we will do our very best to help.

If you or any members of your party are unable to proceed with the holiday, you can transfer the booking to an alternative person, providing they are suitable and satisfy all the conditions applicable to the original booking. Both the person taking and the person leaving the booking will be responsible for paying any additional costs arising from the transfer. We charge an amendment fee of £35 per booking plus any non-refundable costs arising from the contract terms of our suppliers. However, if you change your booking within 69 days of departure, cancellation charges will apply. In the case of name changes, the applicable costs and/or cancellation charges will apply as appropriate.

Please note that in some cases name changes and/or departure changes are not always permitted by airlines and most treat name changes as cancellations and charge accordingly. We will need to pass these charged on to you in addition to any other amendment fees applicable. Once we have issued airline tickets, any changes made to the ticket(s) may result in you having to pay for the cancelled ticket(s) and purchase a new ticket(s) at full cost.

When the price is dependent on the number of people booked into the accommodation and it then varies because you wish to change that number of people, the price will be re-costed based on the new party size. Please note that any increase in price per person payable as a result of a part cancellation is not a cancellation charge.

To make an amendment to an existing booking please call us on 01293 762410* or email citcustomer.services@citalia.co.uk

 

Cancel my booking

You or any member of your party may cancel your booking, or part of it, once it has been confirmed, but the instructions will only be valid if put in writing and signed by the person who made the booking, i.e. the lead name on the booking. To compensate us for the expense of processing your booking and for the risk that we may not be able to resell the holiday, we charge a cancellation fee on the scale shown in our Terms and Conditions. The amount payable depends on when we receive your written instructions - the more notice you give, the less we will charge. If you have to cancel for reasons covered by your insurance policy you should be able to recover your cancellation charges:

In certain cases the carrier or hotelier may apply a higher cancellation charge. Please enquire at the time of cancellation. Other holiday arrangements may have higher charges.

Please call our Italy Experts on 01293 762410* for further information.